LazyPay boosts pre-due repayment with Voice AI

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A leading fintech platform needed to enhance early-stage repayment efficiency while reducing manual calling overhead. With growing loan volumes, scaling outreach became challenging. Gnani.ai introduced an AI-driven automation strategy.

Solution

LazyPay used Collect365 to automate pre-due repayment reminders and drive proactive engagement with borrowers. By leveraging behavioral nudges and multilingual conversations, the system achieved higher PTP rates and operational savings. The solution enabled consistent, scalable engagement with improved credit cycle outcomes.

Launched AI-driven pre-due outreach campaigns to remind borrowers ahead of payment deadlines and encourage timely repayment.

Enabled CRM integration and exception routing for complex cases while optimizing human resource allocation.

LazyPay achieved strong repayment outcomes, substantial cost savings, and improved credit cycle performance.

Impact

LazyPay recorded a substantial increase in repayment efficiency, a notable rise in PTP rates, and reduced costs, resulting in a healthier credit cycle and improved borrower satisfaction.

72%

Collection

38%

PTP gain

62%

OpEx saved

LazyPay boosts pre-due repayment with Voice AI

Pre-due success metrics

Solution

Impact

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