KreditBee transforms collections efficiency with Voice AI
Collections success metrics
AI-driven voice automation reduced costs and improved repayment efficiency across a ₹1,781 Cr loan portfolio.
46%
OpEx cut
75%
connectivity
0.61×
cost ratio gain*
1781 Cr
loanbook handled
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A rapidly growing digital NBFC needed to optimize collections operations across millions of borrowers to sustain its massive loan portfolio. Manual processes limited scale and raised costs. Gnani.ai introduced AI-driven automation to solve this challenge.
AI-driven voicebots automated pre-due and post-due reminders across millions of borrowers, ensuring timely repayment engagement.
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AI-driven voicebots automated pre-due and post-due reminders across millions of borrowers, ensuring timely repayment engagement.
AI-driven voicebots automated pre-due and post-due reminders across millions of borrowers, ensuring timely repayment engagement.
Integrated with KreditBee’s LMS and CRM for real-time performance tracking and seamless collections operations across geographies.
These initiatives enabled KreditBee to lower costs, scale outreach, and sustain timely collections across its large loan book.
