Swacch Citizen scales public engagement with Voice AI

Organisation
Swacch Citizen Initiative
Founded
2014
Website
https://swachhbharatmission.gov.in
Channel
Voice AI (Outbound Automation)
Industry
Civic Engagement / Government
Usecases
Automated citizen surveys, multilingual outreach, engagement analytics

Engagement performance boost

AI-powered voice automation increased participation and reduced survey friction for Swacch Citizen’s national campaigns.

30Cr+
people reached
28.80%
completion rate
0.49×
efficiency ratio*
44.30%
response gain
Be Updated
Get weekly update from Gnani
Thank You! Your submission has been received.
Oops! Something went wrong while submitting the form.

A nationwide civic campaign struggled to scale citizen surveys due to manual limitations and low engagement. Gnani.ai implemented voice AI automation for effective and personalized outreach.

Solution

Swacch Citizen leveraged Acquire365 to automate nationwide multilingual survey engagement for public feedback. This solution enhanced participation rates, optimized outreach strategies, and delivered actionable data insights.

01

Launched large-scale multilingual outbound campaigns for citizen surveys, ensuring broad inclusivity and reach.

02

Launched large-scale multilingual outbound campaigns for citizen surveys, ensuring broad inclusivity and reach.

03

Launched large-scale multilingual outbound campaigns for citizen surveys, ensuring broad inclusivity and reach.

04

Implemented continuous feedback loops for optimizing scripts, timing, and personalization strategies.

This solution turned fragmented outreach into a scalable and inclusive civic engagement model.

Impact

The campaign achieved unprecedented participation and high-quality data capture, transforming governance engagement models.

30Cr+
outreach
28.80%
completion
44.30%
response gain

Top Resources

Collections

Hero FinCorp enhances collections with Voice AI

Collections

Central Bank of India boosts repayment with Voice AI

Customer Support

India's biggest Consumer Durable company automates service ticketing with Voice AI