Top 3 General Insurance Company in India boosts 2W policy renewals with Voice AI
Renewal automation performance
AI-powered automation reduced costs and improved renewal consistency across a ₹360.9 Cr two-wheeler portfolio.
7.20%
PTP rate
360.9 Cr
portfolio
0.45×
efficiency ratio*
56%
OpEx saved
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A major insurer managing a ₹360.9 Cr two-wheeler policy book needed scalable automation for renewals. Manual systems caused delays and high OpEx. Gnani.ai introduced AI-driven voice solutions to resolve these challenges.
Introduced multilingual automation for pre-due and post-due reminders, scaling outreach for two-wheeler segments.
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Captured and logged PTP responses in real time, enabling faster agent follow-ups and reduced lapse rates.
Applied data-driven targeting and prioritized customers nearing policy expiry for maximum conversion.
Reduced manual intervention while ensuring cost-effective, high-volume renewals with measurable ROI.
Post-deployment, the insurer realized improved PTP capture, reduced OpEx, and efficient renewals at scale.
