Top 3 General Insurance Company in India boosts 2W policy renewals with Voice AI

Organisation
Top 3 General Insurance Company in India
Founded
2002
Website
Confidential
Channel
Phone call (voice AI)
Industry
Insurance
Usecases
Automated renewals, pre-due and post-due reminders, multilingual workflows, PTP capture

Renewal automation performance

AI-powered automation reduced costs and improved renewal consistency across a ₹360.9 Cr two-wheeler portfolio.

7.20%
PTP rate
360.9 Cr
portfolio
0.45×
efficiency ratio*
56%
OpEx saved
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A major insurer managing a ₹360.9 Cr two-wheeler policy book needed scalable automation for renewals. Manual systems caused delays and high OpEx. Gnani.ai introduced AI-driven voice solutions to resolve these challenges.

Solution

Renewal365 optimized two-wheeler policy renewals for a leading general insurance company by automating outreach and reducing costs. AI-driven workflows improved compliance and increased engagement speed.

01

Introduced multilingual automation for pre-due and post-due reminders, scaling outreach for two-wheeler segments.

02

Introduced multilingual automation for pre-due and post-due reminders, scaling outreach for two-wheeler segments.

03

Introduced multilingual automation for pre-due and post-due reminders, scaling outreach for two-wheeler segments.

04

Reduced manual intervention while ensuring cost-effective, high-volume renewals with measurable ROI.

Post-deployment, the insurer realized improved PTP capture, reduced OpEx, and efficient renewals at scale.

Impact

The leading Insurance company realized major OpEx reductions, improved engagement quality, and faster renewal cycles with AI automation.

7.20%
PTP
360.9 Cr
portfolio
56%
OpEx saved

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