Tessolve boosts digital engagement with AI chat

Organisation
Tessolve Semiconductor Pvt Ltd
Founded
2004
Website
https://www.tessolve.com
Channel
Web chat (AI chatbot)
Industry
Semiconductor engineering / Technology services
Usecases
Website engagement, lead qualification, multilingual support, CRM integration

Engagement performance metrics

AI-driven web chatbot increased user engagement, improved SQL quality, and reduced manual dependency.

60K+
chats/month
80%
FCR
0.5×
conversion gain*
30%
SQL lift
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A global semiconductor engineering company struggled to convert website traffic into qualified leads and provide timely responses to prospects. Manual dependency created delays and inconsistent experiences. Gnani.ai introduced an AI-driven chatbot to resolve these challenges.

Solution

Tessolve implemented an AI-powered chatbot to transform its digital engagement strategy, handling thousands of customer interactions seamlessly. The solution delivered consistent, multilingual support while qualifying leads in real time and integrating data with CRM systems.

01

The chatbot managed over 60K monthly conversations, covering queries related to products, services, and careers without human intervention.

02

The chatbot managed over 60K monthly conversations, covering queries related to products, services, and careers without human intervention.

03

The chatbot managed over 60K monthly conversations, covering queries related to products, services, and careers without human intervention.

04

Enabled multilingual interactions with full CRM sync, ensuring real-time visibility and faster follow-ups on potential opportunities.

This solution improved website engagement speed and reliability while cutting down operational dependency.

Impact

Tessolve achieved a major lift in SQL quality, faster engagement, and reduced manual overhead, driving better conversion and engagement rates overall.

60K+
chats
80%
FCR
30%
SQL gain

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