India's biggest Consumer Durable company automates service ticketing with Voice AI
Service automation performance
AI-driven inbound workflows enabled consistent, accurate, and scalable service management with reduced OpEx.
72K+
tickets/month
2.3×
better ASR
0.46×
efficiency gain*
10.2×
ROI
Thank You! Your submission has been received.
Oops! Something went wrong while submitting the form.
A leading consumer durables brand faced massive inbound call loads, manual ticket errors, and high OpEx during peak seasons. Gnani.ai implemented voice AI-driven automation for seamless service operations.
Automated inbound call handling to capture service requests, reducing manual effort and minimizing ticketing errors.
.png)
Automated inbound call handling to capture service requests, reducing manual effort and minimizing ticketing errors.
Automated inbound call handling to capture service requests, reducing manual effort and minimizing ticketing errors.
Delivered FAQ resolution and simple case handling without human intervention, increasing speed and lowering costs.
This automation delivered improved service accuracy, massive ROI, and lower dependency on manual operations.
