Leading Rural Microfinance company boosts rural collections with Voice AI
Collections performance metrics
Voice AI-driven automation enabled cost-effective post-due recovery and deeper engagement across rural borrowers.
8%
PTP
82%
engaged
0.41×
efficiency ratio*
30 Cr
loanbook
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A rural finance leader faced challenges in reaching dispersed borrowers and managing manual collection costs. Gnani.ai introduced AI-powered voice automation to scale post-due engagement effectively.
Deployed multilingual workflows tailored for rural borrowers to address language diversity and accessibility challenges.
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Captured and analyzed repayment intent dynamically, prioritizing borrowers with higher repayment likelihood.
Delivered real-time analytics for escalation handling and strategy optimization to improve recovery outcomes.
Enabled empathetic, scalable outreach for rural portfolios while reducing operational effort and costs.
This approach improved borrower engagement, enhanced PTP rates, and strengthened recovery predictability.
