Top 5 Life Insurance Company revives lapsed policies with Voice AI
Revival campaign metrics
AI-led revival automation increased conversions and reduced operating costs, improving campaign ROI.
1.30%
conversions gain
44%
OpEx saved
0.76×
outreach cost drop*
15.0×
ROI
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A major Indian life insurer faced high drop-offs and lapsed accounts, leading to costly manual revival efforts. Gnani.ai introduced voice automation to re-engage dormant customers efficiently.
AI-driven campaigns targeted over 170K dormant and lapsed accounts, initiating personalized revival conversations at scale with minimal manual input.
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AI-driven campaigns targeted over 170K dormant and lapsed accounts, initiating personalized revival conversations at scale with minimal manual input.
AI-driven campaigns targeted over 170K dormant and lapsed accounts, initiating personalized revival conversations at scale with minimal manual input.
High-intent leads were routed to agents instantly, creating a hybrid workflow that balanced automation and human touch for maximum impact.
This strategic automation revived dormant segments effectively while optimizing cost and agent bandwidth.
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