E-commerce/ Retail

AI Agents That Sell, Support & Re-Engage at Retail Speed

From cart to doorstep, Gnani’s AI agents power seamless conversations that convert, resolve, and retain across every channel your shoppers use.

Customer Doing Shopping on Mobile
 Problems
70% Carts Abandoned
Before Checkout
$140Mn Lost in Missed
Re-Engagement
  Impacts
5x More Recovered Carts
60% Lower CX Cost Per Order

Automate Every Process

40+ languages including 12+ Indian languages

Your AI Sales Assistant, Always Online

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What We Solve

Gnani’s agents nudge indecisive buyers, recover abandoned carts, and guide purchase decisions—without human follow-up.

22% More Carts Converted
3x Engagement on Campaigns
Millions of Revenue Rescued
A text message that reads, hi, i'm gnar i help your.

No More “Where’s My Order?” Calls

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What We Solve

Gnani’s AI handles shipping queries, returns, refunds, and product issues—faster than any ticketing system or chatbot.

40% Support Cost Reduction
70% First Interaction Resolution
90s Avg. Query Closure Time
A text message that reads, hi, i'm gnar i help your.

Turn One-Time Buyers into Repeat Loyalists

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What We Solve

Proactive order updates, feedback collection, and repurchase nudges—personalized and multilingual.

3x Higher Repeat Purchase Rate
25% More Reviews Collected
20% Boost in Post-Sale CSAT
A text message that reads, hi, i'm gnar i help your.

Every Customer Voice, Transformed into Insight

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What We Solve

Gnani captures every question, complaint, and compliment—analyzing it for patterns, drops, and upsell signals.

100% Call Transcript Visibility
80% Faster Root Cause Detection
60% Better Campaign Targeting
A text message that reads, hi, i'm gnar i help your.

Boost Your ROI with Agentic AI

8-12x
RoI
Drive Efficiency across CX
Hire AI Agents to automate and reduce OpEx at scale across business processes
$10B
Revenue Impact
Ten Billion Reasons to Believe
Agentic AI has already put an extra $10B on our clients' books, yours could be next

Our Deployment Journey

Identify

  • Lock success metrics and target use cases

  • Access checklist for data, systems, and owners

  • Timeframe: Days 1 to 2

Step 1

Configure and Connect

  • Set up RAG knowledge, prompts, and policies

  • Connect channels and sandbox environments

  • Timeframe: Days 6 to 10

Step 3

Scale Up

  • Add use cases, languages, and volumes

  • Automate reporting and optimization cadence

  • Timeframe: Week 3 onward

Step 5
Step 2

Map with Experts

  • Design flows, intents, and guardrails

  • Integration plan for CRM, telephony, and APIs

  • Timeframe: Days 3 to 5

Step 4

Test and Go Live

  • UAT with pilot cohort and agent training

  • QA, analytics dashboards, and compliance checks

  • Timeframe: Days 11 to 14

Success Stories

1.8M+
inquiries handled
70%
FCR
Retail

UK's largest Courier & Parcel Delivery company handles 1.8M+ inquiries with Voice AI

2.5M+
queries handled
65%
FCR
Retail

India's largest e-commerce delivery platform automates 2.5M+ queries with Voice AI

82%
OpEx saved
faster TAT
Retail

India's largest B2B ecommerce platform cuts OpEx by 82% with Voice AI

10×
faster completion
82%
OpEx saved
Retail

More Retail automates CSAT feedback with Voice AI

Enhance Your Customer Experience Now

Gnani Chip