E-commerce/ Retail

AI Agents That Sell, Support & Re-Engage at Retail Speed

From cart to doorstep, Gnani’s AI agents power seamless conversations that convert, resolve, and retain across every channel your shoppers use.

Customer Doing Shopping on Mobile
Β Problems
70% Carts Abandoned
Before Checkout
$140Mn Lost in Missed
Re-Engagement
Β Β Impacts
5x More Recovered Carts
60% Lower CX Cost Per Order

Automate Every Process

40+ languages including 12+ Indian languages

Your AI Sales Assistant, Always Online

Star Icon
What We Solve

Gnani’s agents nudge indecisive buyers, recover abandoned carts, and guide purchase decisionsβ€”without human follow-up.

22% More Carts Converted
3x Engagement on Campaigns
Millions of Revenue Rescued
A text message that reads, hi, i'm gnar i help your.

No More β€œWhere’s My Order?” Calls

Star Icon
What We Solve

Gnani’s AI handles shipping queries, returns, refunds, and product issuesβ€”faster than any ticketing system or chatbot.

40% Support Cost Reduction
70% First Interaction Resolution
90s Avg. Query Closure Time
A text message that reads, hi, i'm gnar i help your.

Turn One-Time Buyers into Repeat Loyalists

Star Icon
What We Solve

Proactive order updates, feedback collection, and repurchase nudgesβ€”personalized and multilingual.

3x Higher Repeat Purchase Rate
25% More Reviews Collected
20% Boost in Post-Sale CSAT
A text message that reads, hi, i'm gnar i help your.

Every Customer Voice, Transformed into Insight

Star Icon
What We Solve

Gnani captures every question, complaint, and complimentβ€”analyzing it for patterns, drops, and upsell signals.

100% Call Transcript Visibility
80% Faster Root Cause Detection
60% Better Campaign Targeting
A text message that reads, hi, i'm gnar i help your.

Boost Your ROI with Agentic AI

8-12x
RoI
Drive Efficiency across CX
Hire AI Agents to automate and reduce OpEx at scale across business processes
$10B
Revenue Impact
Ten Billion Reasons to Believe
Agentic AI has already put an extra $10B on our clients' books, yours could be next

Our Deployment Journey

Identify

  • Lock success metrics and target use cases

  • Access checklist for data, systems, and owners

  • Timeframe: Days 1 to 2

Step 1

Configure and Connect

  • Set up RAG knowledge, prompts, and policies

  • Connect channels and sandbox environments

  • Timeframe: Days 6 to 10

Step 3

Scale Up

  • Add use cases, languages, and volumes

  • Automate reporting and optimization cadence

  • Timeframe: Week 3 onward

Step 5
Step 2

Map with Experts

  • Design flows, intents, and guardrails

  • Integration plan for CRM, telephony, and APIs

  • Timeframe: Days 3 to 5

Step 4

Test and Go Live

  • UAT with pilot cohort and agent training

  • QA, analytics dashboards, and compliance checks

  • Timeframe: Days 11 to 14

Success Stories

1.8M+
inquiries handled
70%
FCR
Retail

UK's largest Courier & Parcel Delivery company handles 1.8M+ inquiries with Voice AI

2.5M+
queries handled
65%
FCR
Retail

India's largest e-commerce delivery platform automates 2.5M+ queries with Voice AI

82%
OpEx saved
5Γ—
faster TAT
Retail

India's largest B2B ecommerce platform cuts OpEx by 82% with Voice AI

10Γ—
faster completion
82%
OpEx saved
Retail

More Retail automates CSAT feedback with Voice AI

Enhance Your Customer Experience Now

Gnani Chip