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Written by Vaishakh KPFebruary 6, 2025 Customer support is evolving rapidly. What once relied on human agents and scripted bots is now shifting towards Agentic AI—a groundbreaking approach to AI-powered customer support that enables real-time decision-making, independent task execution, and seamless customer interactions. But what makes Agentic AI different from traditional AI agents? And why should
Written by Shivam SaxenaJanuary 27, 2025 What is Agentic AI? Agentic AI refers to artificial intelligence systems that can operate independently, making decisions and taking actions without constant human input. Unlike traditional AI, which relies on predefined rules and instructions, Agentic AI adapts to its environment, learns from interactions, and solves problems dynamically. This ability to
Written by Shivam SaxenaJanuary 23, 2025 The Origins of Conversational AI in BFSI The origins of Conversational AI platforms for the BFSI sector can be traced back to the late 20th century. In the 1980s, Interactive Voice Response (IVR) systems emerged, enabling customers to interact with automated phone systems using voice commands. These systems laid the
Written by Shivam SaxenaDecember 13, 2024 What if your bank’s help desk could resolve customer queries faster and deliver seamless experiences? In a world where 67% of customers prefer self-service over human assistance, the pressure to innovate is immense. Enter voice-based AI solutions — an intuitive and powerful tool to revolutionize help desks in the banking
Written by Shivam SaxenaNovember 19, 2024 Scenario Based Conversations: How AI Models Master Complex Customer Conversations The Path to Mastery in Engaging with Customers for AI Models Seamless and personalized customer experience is of paramount significance in banks and the BFSI industry. However, given traditional AI-powered enterprise systems with limited functionalities to only chat-based interactions, were
Written by Shivam SaxenaNovember 13, 2024 The Challenge: Keeping Pace in a Competitive Landscape Customers expect exceptional service—fast, personalized, and secure. Traditional customer service models simply can’t keep up. For financial institutions in the BFSI sector, staying ahead means embracing AI-driven automation to boost customer satisfaction. This approach translates to streamlined operations, a superior customer experience
Written by Shivam SaxenaNovember 7, 2024 At Gnani.ai, we recognize that clear and precise communication is the cornerstone of business success. Whether it’s a customer service interaction, internal discussions, or client call, ensuring every word is accurately transcribed can make or break a conversation. This is where our advanced Automatic Speech Recognition (ASR) technology makes a
Written by Shivam SaxenaNovember 7, 2024 Staying ahead means more than just keeping up with trends; it means consistently raising the bar in quality, reliability, and customer satisfaction. At Gnani.ai, benchmarking isn’t merely a quality check—it’s a customer-focused process to ensure our Conversational AI solutions consistently exceed expectations and deliver real value. Through rigorous benchmarking, we
Written by Shivam SaxenaNovember 6, 2024 Are you ready to transform your business operations with Gen AI? Leveraging the right technology, such as Small Language Models, is essential for driving innovation and enhancing efficiency. For industries such as finance, healthcare, and retail, the demand for AI solutions that understand and address unique challenges is more significant
Written by Shivam SaxenaNovember 6, 2024 At Gnani.ai, we understand that trust is essential when it comes to artificial intelligence. In the BFSI sector, where data protection is critical, we prioritize security by adhering to industry-leading compliance standards. Our AI systems are built on a foundation of trust, backed by five key certifications that ensure your
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