conversational ai in appointment booking
Business Hacks, Conversational AI

Reservations & Scheduling Made Easier With Conversational AI

Integrating AI into your business customer representative services makes it efficient, making it more ubiquitous each day, especially evident throughout the past decade. As it continues to help companies and businesses improve their quality of services virtually in every aspect, the one thing that still strikes as mundane is appointment scheduling. The task of accurately collecting information, appointing available dates while answering any queries, and remaining interactive is complicated. Although appointment booking is a heft task, an organized appointment scheduling process is needed for customer satisfaction.

In industries like hospitals, restaurants, hotels, etc., where constant scheduling, booking, and reserving are required, timely customer service plays an integral role. Implementing AI alongside human agents has seemingly paved the way for a better level of customer satisfaction. Additionally, it also empowers the clients themselves to make use of self-service without time and language being the factor.

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Business Hacks, Conversational AI

How To Enhance Lead Generation With Conversational AI Bots

“Making your prospects feel like they have an exclusive membership in a club makes lead generation a positive customer experience.” – Eric Bower.

What Eric Bower quoted is true to all types of business. Lead generation is just not about engaging with the prospects and pitching your product; it is about understanding the prospects’ needs and pitching the right feature of the product that meets prospects’ needs.

In this digital era, the art of lead generation can’t be perfect without incorporating AI in the lead generation strategy. The digital platform helps businesses gather tons of data like how users interact with a website/product, their interactions with a brand’s social media, purchase patterns, etc. This collected data has to be processed in a meaningful way to come up with a fail-proof lead generation strategy. Thankfully, there are AI models to help businesses achieve lead generation goals. In this post, let’s see how to use conversational AI in lead generation and boost your business exponentially.

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Business Hacks

Conversational AI to Boost Customer Engagement

No matter which business niche one is involved in, the major focus is always on customer engagement and customer retention strategies. All of the marketing campaigns, business strategies, and even customer relations are geared towards this goal. With the ever-changing marketplace and customer interests, it is essential that we stay on top of this and offer our clients exactly what they are looking for. This is where new forms of interactive and resourceful customer engagement technologies come in.

Especially in the current digital era and post-pandemic scenario, the need for more technologically reliant methods to approach the clients is the key.

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Business Hacks, Conversational AI

Conversational AI to Boost Holiday Sales

Halloween, Black Friday, Thanksgiving, and Christmas are just around the corner. In this article, we will explain in various ways how you can boost your sales this holiday season.  It is essential to ensure you do not lose any sales and revenue opportunities especially considering the negative aftereffects the COVID-19 pandemic caused since the beginning of 2020. It is now the era of digital innovations, and one cannot deny the significant part it plays in every aspect of our life. As of 2021, more and more businesses have managed to indulge in digital elements to marketing, branding, eCommerce, and customer service. The Future of Commerce recorded that eCommerce businesses grew by 33.6% globally within the last year. And more companies are targeting their sales and shopping experience to go digital as well.

Keeping in mind the growing competition for eCommerce businesses, it is essential to ensure your enterprise offers a reliable, secure, and personalized customer experience when they visit your website. Now that the focus remains on online client exposure, many businesses have harnessed AI voice bots to reach the said level of client experience.

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Business Hacks, Conversational AI

A Practical Guide On How Conversational AI Can Improve Customer Retention

Acquiring new customers is certainly alluring. However, to maximize revenue, you must make your existing customers keep coming back. Many businesses forget to focus on the fact that the real business value lies in customer retention, not just customer acquisition. In fact, nearly 44% of organizations give importance to customer acquisition, whereas only 18% of businesses focus on customer retention.

One of the biggest benefits of customer retention is earning customer loyalty. A loyal customer refers a brand to their friends and family, which in turn amplifies a brand’s marketing and reduces the business expenses on customer acquisition.

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Business Hacks, Conversational AI

Conversational AI In Insurance: The Future of Customer Service & Customer Journey

According to a Deloitte article, “conversational AIs currently represent the top use of AI in enterprises, and their adoption rates are expected to almost double over the next two to five years.”

This is because AI-powered virtual assistants can not only answer FAQ queries but also handle complex requests with a personal touch that mirrors that of a human agent.

Moreover, they can promptly perform tasks such as giving personalized recommendations, providing specific information, assisting in payment processing, and much more.

Let’s look at the advanced functions offered by conversational AI in insurance.

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