methods of measuring customer satisfaction
Business Hacks, Omnichannel Analytics

Understand and Employ the Right Methods of Measuring Your Customer Satisfaction

“It takes months to find a customer… seconds to lose one” – Vince Lombardi

As you begin discovering newer ways of improving your overall customer satisfaction, you’ll discover only a few tangible methods of measuring CSAT scores that are capable of providing near-perfect data and insights.

Your competition and customers are well aware of the value of high NPS (Net Promoter Score) metrics and are constantly upping their game. To create happy customers, you need to start by acknowledging that every customer is an individual with unique wants, needs and preferences. This acceptance is essential, considering that expectations for personalized experiences increased from 4% in 2013 to 88% in 2020.

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how to select an api for a product
Business Hacks, Conversational AI

How to Select an API for a Product? A Simple Guide

Our world is obsessed with APIs, and rightly so. APIs are everywhere. API, or Application Programming Interface, allows two applications to communicate with each other and execute pre-defined processes. Whether you’re on Instagram, using Evernote or any other application available today, APIs are sending and receiving data via servers to perform actions or tasks.

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How to create customer survey questions
Business Hacks

8 Key Points To Remember While Creating Customer Survey Questions

The best part about customer surveys is getting feedback from the horse’s mouth. Before online surveys were a thing, you had to distribute paper questionnaires, wait for the respondents to complete them, collect the paper, and sit in the office sorting out the answers. Analyzing the survey takes up the rest of the time.

Thankfully, we have bid goodbye to those times as we have online survey creation tools that let you make one in a few minutes.

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conversational ai marketing use cases
Business Hacks, Conversational AI

Here’s How Easily Conversational AI Can UP Your Marketing Game

Offering a high-quality customer experience can lower the cost of serving customers by up to 33%. 77% of consumers say inefficient customer experiences detract from their quality of life. With the surge of online shopping and digital experiences, consumers are looking for instant answers, and those present at the right time with the right solution gain an advantage. Customers are getting used to such a degree of instant gratification and customization that failure to give them what they’re looking for when looking for it can create an unhealthy dent for an enterprise. Hence, Conversational AI in Marketing is becoming the trend.

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enterprise automation strategy and conversational ai
Business Hacks, Conversational AI

Enterprise Automation Strategy & The Important Role Of Conversational AI

The need for an intelligent automation strategy as well as its adoption rate varies between enterprises and even inside teams within each enterprise based on their individual priorities. On a very high level, knowing where process pain points allow the focus on peripheral processes and understanding where deliberate change can be made. But, as we know, it’s neither easy nor simple to reach this point.

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business automation tools
Business Hacks

6 Business Automation Tools That Help Businesses Grow Exponentially

Whether you are a one-person-wonder or have a small staff, your small business will see a great increase in efficiency and long-term cost reduction by adopting a few business automation tools. They will give you an edge in providing an outstanding customer experience, resulting in word-of-mouth marketing for free.

Most of these business automation software options have easy-integration options and flexible plans that can work out for all types of business owners. You can check them out and decide to invest in them according to your priorities.

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