AI Agents enhancing employee support and workplace experience with HR automation.
Agent Assist, Agentic AI, AI Agents, Automate365, Conversational AI, Customer Service Automation, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

Empowering Your Most Valuable Asset: Transforming HR with Inya.ai’s Intelligent AI-Powered Employee Support Agents. 

Avatar Written by Shivam SaxenaMay 2, 2025

 Unlock the future of HR with Inya.ai’s intelligent Agentic AI-powered employee support agents. Discover how seamless automation and human-like support can elevate your workforce experience. Let’s dive in and explore how you can empower your most valuable asset-your people-with next-generation AI.   The History of AI powered Employee Support Agent   AI-powered

Read More...
A futuristic AI agent interacting with diverse job candidates through voice and chat interfaces.
Agent Assist, Assist365, Automate365, Voice AI, voice bots, Voice Technology

How Intelligent AI Agents Intelligently Screen, Engage, and Elevate the Candidate Experience with Inya.ai 

Avatar Written by Shivam SaxenaApril 30, 2025

Ever felt like the perfect candidate slipped through your fingers? You’re not alone. When hiring moves too slowly or feels disjointed, it’s not just frustrating — it quietly chips away at momentum. Onboarding gets delayed, candidates lose interest, and teams wait longer to get the support they need. And while

Read More...
Voice-to-Voice AI Technology, featuring an AI agent, voice generator, and Agentic AI for seamless communication.
Agent Assist, Armour365, Assist365, Automate365, Contact Center Automation, Conversational AI, Customer Experience, voice bots, Voice Technology

Voice to Voice AI Technology: How It Works & Why It’s a Game-Changer

Avatar Written by Vaishakh KPMarch 21, 2025

As digital assistants and AI-based communication evolve rapidly, voice to voice AI is transforming how we interact with technology. Let’s dive into how this innovation is reshaping communication and impacting various industries.  The Evolution  It has advanced significantly over the years, thanks to improvements in voice recognition, deep learning, and

Read More...
AI-powered customer support automation enhancing customer experience with seamless interactions.
Agent Assist, Armour365, Assist365, Automate365, Banking and Insurance, Conversational AI, LLM, Omnichannel Analytics, Uncategorized, voice bots, Voice Technology

AI-Driven Contact Centers: Best Practices for Superior Customer Experience

Avatar Written by Shivam SaxenaFebruary 17, 2025

Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key

Read More...
Voice AI enhancing customer experience by managing high-volume retail queries efficiently.
Agent Assist, Automate365, Conversational AI, Customer Experience, Retail, voice bots, Voice Technology

How Voice AI Improves Cx by Managing high volumes Retail Queries

Avatar Written by Shivam SaxenaJanuary 3, 2025

During peak seasons, retail businesses often find themselves struggling to keep up with customer demands. The influx of queries—whether it’s about product availability or delivery tracking—can quickly overwhelm even the most well-equipped customer support teams. It’s a challenging scenario that many retailers face, but it doesn’t have to be this

Read More...
Evolution of Voice Assistants
Agent Assist, Automate365, LLM, NLP, Voice Biometrics

The Evolution of Voice Assistants: From Commands to Conversations

Avatar Written by Vaishakh KPNovember 29, 2024

The rapidly evolving landscape of artificial intelligence has seen voice assistants emerge as groundbreaking technology. Initially, these assistants performed basic tasks like setting alarms and checking the weather with limited capabilities. This phase, driven by Interactive Speech Recognition (ISR), allowed machines to execute simple spoken commands. These early voice assistants,

Read More...
AI managing customer support surges
Agent Assist, Automate365, Banking and Insurance, Voice Biometrics, voice bots

How AI Helps Manage Unexpected Customer Support Surges Efficiently

Avatar Written by Vaishakh KPNovember 19, 2024

Customer support teams often face surges in inquiries that can overwhelm human agents, leading to longer wait times and customer frustration, with potential harm to brand reputation. Managing concurrent calls multiple incoming calls at the same time poses a particular challenge, as agents can only handle one call each. High

Read More...
AI-powered agent assist software
Agent Assist, Customer Experience, customer service platform, Generative artificial intelligence

How Generative AI Enhances Agent Assist Software

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 21, 2023

Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer

Read More...
agent assistance software
Agent Assist, Artificial Intelligence, Conversational AI, Generative artificial intelligence

Generative AI: Redefining Agent Assistance Software

Avatar Written by Gnani MarketingSeptember 8, 2023

In today’s fast-paced digital environment, integrating generative artificial intelligence into agent assistance software is changing the way companies interact with their customers. This blog looks at the world of generative artificial intelligence, agent assistance software, and their profound impact on customer service. What is Generative AI? Generative AI, short for

Read More...
Call notes and call summary
Agent Assist, Conversational AI, customer service platform

Call Notes and Call Summary To Address Customer Issues Faster

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 1, 2023

Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,

Read More...