AI-powered agent assist software
Agent Assist, Customer Experience, customer service platform, Generative artificial intelligence

How Generative AI Enhances Agent Assist Software

Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer

Read More...
agent assistance software
Agent Assist, Artificial Intelligence, Conversational AI, Generative artificial intelligence

Generative AI: Redefining Agent Assistance Software

In today’s fast-paced digital environment, integrating generative artificial intelligence into agent assistance software is changing the way companies interact with their customers. This blog looks at the world of generative artificial intelligence, agent assistance software, and their profound impact on customer service. What is Generative AI? Generative AI, short for

Read More...
Call notes and call summary
Agent Assist, Conversational AI, customer service platform

Call Notes and Call Summary To Address Customer Issues Faster

Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,

Read More...
single-click integrations
Agent Assist, Bot Builder, Contact Center Automation, Conversational AI

Integrations Simplified With Gnani.ai’s Automate365

Bot building is generally complicated. One of the trickiest steps of the bot-building process is integrating the bot to various business systems. Gnani.ai has managed to achieve the seemingly impossible with its low-code/no-code bot builder platform. This platform simplifies the entire bot-building process including integrations by using single-click integrations.  Channels

Read More...
How the agent assist module works on Gnani.ai's platform
Agent Assist, Artificial Intelligence, Conversational AI

Optimizing Agent Performance with Gnani.ai’s Assist365

A deep dive into how Gnani.ai’s real-time agent assist makes every agent your top performer About Assist365 Assist365 is the real-time agent assist module on Gnani.ai’s unified customer experience (CX) platform. It was designed to reduce the scope for human error while handling customer interactions. It leverages generative AI to

Read More...
Revolutionizing Customer Service with Omnichannel Excellence
Agent Assist, Artificial Intelligence, Contact Center Automation, Conversational AI

Revolutionizing Customer Service with Omnichannel Excellence

Exceptional customer service is essential for success in today’s business landscape. This blog explores the transformative world of customer service, where omnichannel engagement, AI-driven routing, and intelligent self-service combine to offer unparalleled customer experiences. Gnani.ai is at the forefront of this. Omnichannel Engagement Studies show that 90% of customers expect

Read More...
How real-time agent assist empowers debt recovery agents
Agent Assist

Impact of Real-Time Agent Assist on Debt Collection

How can real-time agent assistance benefit debt collection firms? The advantages of real-time agent assistance in debt collection improves agents’ general efficiency and performance. According to agent experience data gathered from Credgenics’ CG Collect field debt collections app, 66% of field debt collections agents failed to meet their goals. These agents

Read More...