6 Ways Agent Assist Bot Helps A Customer Support Team| Gnani
Artificial Intelligence, Bot Builder, chatbot, Uncategorized

6 Ways Agent Assist Bot Helps A Customer Support Team| Gnani

The Role of Agent Bots in Making Your Customer Support Agents’ Life Easier

Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. But what if there was an automated bot that could do all this for them? That’s exactly what customer support agent bots aim to do.

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Semantic Analysis v/s Syntactic Analysis in NLP
Artificial Intelligence, Bot Builder, Conversational AI, Voice Technology

Semantic Analysis v/s Syntactic Analysis in NLP

Semantic Analysis and Syntactic Analysis are two essential elements of NLP. Learn how these two benefit the advances in deep learning and AI.

Understanding Natural Language Processing

Natural Language Processing or NLP is a branch of computer science that deals with analyzing spoken and written language. Advances in NLP have led to breakthrough innovations such as chatbots, automated content creators, summarizers, and sentiment analyzers. The field’s ultimate goal is to ensure that computers understand and process language as well as humans.

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rise in voice commerce and conversational ai
Bot Builder, Conversational AI

Rise in Voice commerce & The Role of Conversational AI in it

“Hey Alexa, buy more detergent powder”

That’s mostly it and you’re done shopping! Over the past few years, e-commerce has evolved to be one of the primary modes of shopping. And now, consumers don’t even have to sit and type names to search for products and services. According to the Digital 2021 report, the increases in e-commerce adoption since the start of the COVID-19 pandemic show no signs of abating, even as movement restrictions come and go.

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low code conversational ai bot builder
Bot Builder, Conversational AI

Low or No-Code Conversational AI Bot Builder Platform| Gnani

A no-code/low-code chatbot is a ready-to-use computer program that provides support by automating tasks for you. You don’t have to create it yourself because there is a platform, a no-code bot builder, providing an interactive interface to your customers with visual elements that lets you drag and drop the features you want. Choosing a no-code voice bot builder platform gives you a lot of control over bot customization channels.

It is a smart solution for companies that don’t have or don’t want to use their resources to make chatbots from scratch. The low-code approach is becoming popular because it lets non-technical developers without expertise create software applications to meet their needs. Customers with little or no knowledge of coding can use these intuitive interfaces to make mobile apps, websites, and more.

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