Improving the responsiveness of customer support and providing frictionless & convenient digital services have been two long-standing challenges for the retail banking segment. Since the banking and financial services industry (BFSI) relies heavily on trust and consumer goodwill, innovations like conversational AI and voicebots in banking find rapid adoption. Most banks know how applications of AI or a voicebot in retail banking can provide significant benefits for the industry and make it more interactive, faster, and customer-centric.
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