Artificial Intelligence, Conversational AI, Healthcare

Conversational AI in Healthcare: 5 Use Cases That Are Transforming The Industry

The Novel Coronavirus (SARS-CoV2) outbreak in early 2020 became a cause for concern across the healthcare sector. The increased load on medical establishments coupled with the growing shortage of clinical and administrative staff cost the United States healthcare industry a whopping USD 20 Billion per month. By the end of 2020, US healthcare lost over USD 320 Billion 

Almost two years later, the problems persist for global healthcare systems. Hospitals are still facing an acute shortage of staff as workloads continue to increase exponentially. Even today, as COVID-19 surges continue to erupt across the globe, medical centers are constantly expanding treatment facilities, contracting additional staff, and relying on human administrators to manage heaps of paperwork. 

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Voice Biometrics

How Voice Biometrics In Healthcare Is Improving Data Privacy & Protection

The healthcare sector is increasingly embracing technology to solve challenges, especially after the pandemic exposed the strains on the system. Telehealth backed by extensive electronic health records (EHR) is fast becoming the norm; EHR adoption rates are skyrocketing at 89%. But most physicians report that accessing these records is not user-friendly while patients are rightly concerned about their data security.

Voice Biometrics can facilitate a more secure system where healthcare professionals can access medical records with no friction while patients can see their collective records. Both groups can have access to updated, accurate information within minutes whenever they need it. At the same time, a voice biometrics system can reduce fraud and high operational costs.

Let’s take an in-depth look at how implementing voice biometrics in healthcare can make an organization more efficient.

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Customer Service Automation, Voice Biometrics

How Conversational AI Can Boost Patient Engagement & Overcome Challenges

In our last blog post Future Of Healthcare And Patient Engagement Platforms, we have seen how the patient engagement platform is helping healthcare professionals deliver better care to their patients and what patients really expect from a patient engagement platform.

In this one, let us see how Conversational AI has the ability to make patient engagement platforms even more accessible for the patients.

Voice AI To Maximize Engagement

Voice AI is an AI-based automation interface that can provide a human-like conversational experience to the user. It uses Speech Recognition and Natural Language Processing (NLP) to clearly understand what the user speaks and deliver a prompt reply in a natural conversational manner.

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Conversational AI

Future Of Healthcare & Patient Engagement Software | Gnani

The current pandemic has not only affected businesses negatively but also fast-forwarded technology adoption. It has compelled us to learn how to embrace technology to deliver a better customer experience.

The healthcare industry has always been a quick adopter of the latest technologies to save lives and improve the patient experience. AI and Robotics, in particular, have taken the medical field to the next level. With smart wearables and remote patient monitoring, healthcare professionals can treat their patients easily and monitor their vitals closely. 

Patient engagement platform has come up with a drastic change in gathering both functional and actionable patient health information that improves the patient experience, and reduces costs for patients and healthcare care providers. It provides a path involving patients in their care and transforms health systems into a patient-centric model.The evolution of patient engagement platforms has allowed healthcare professionals to deliver a more holistic experience and satisfaction.

Let’s dive deeper and understand the importance of the patient engagement platforms and see how AI is driving its growth.

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