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Written by Nikitha PrabhuJune 20, 2025 The Indian banking sector presents a David vs. Goliath scenario where massive public sector banks and well-funded private institutions dominate market share, leaving small finance banks to compete for scraps. However, a technological revolution is reshaping this narrative. How small finance banks are using voice AI with market dominators represents one of the most
Written by Nikitha PrabhuJune 20, 2025 The global financial services landscape is experiencing a seismic shift. While 1.7 billion adults worldwide remain unbanked, a revolutionary technology is emerging to bridge this gap: Voice AI. Banking for all: how voice AI democratizes access to financial services represents more than just technological advancement—it’s a fundamental reimagining of how financial institutions
Written by Nikitha PrabhuJune 20, 2025 The banking industry has undergone a seismic transformation over the past decade. What once was a relationship-driven, branch-centric business model has evolved into a digital-first ecosystem where customer expectations are shaped by the instant gratification culture of the modern world. Today’s banking customers demand more than just financial services—they expect
Written by Nikitha PrabhuJune 20, 2025 The retail industry is experiencing a seismic transformation that extends far beyond the simple shift from physical to digital storefronts. Today’s retail landscape is characterized by rapidly evolving consumer expectations, intensifying competition, and an increasingly complex omnichannel environment where success depends on delivering exceptional customer experiences at every touchpoint. In
Written by Nikitha PrabhuJune 19, 2025 India’s rural landscape represents one of the world’s largest untapped financial markets, with over 65% of the population residing in villages. For decades, traditional banking institutions have struggled to penetrate these markets effectively, leaving millions underserved. Today, how NBFCs are using AI to tap opportunities in rural India is transforming the entire
Written by Nikitha PrabhuJune 19, 2025 Banking For All: How Voice AI Democratizes Access To Financial Services The global financial services landscape is experiencing a seismic shift. While 1.7 billion adults worldwide remain unbanked, a revolutionary technology is emerging to bridge this gap: Voice AI. Banking for all: how voice AI democratizes access to financial services represents more
Written by Nikitha PrabhuJune 18, 2025 AI-Powered Market Expansion: Tapping Untapped Demographics with Conversational AI The global software market is approaching $2 trillion, yet most B2B SaaS companies are still fighting over the same saturated segments. While competitors battle for market share in crowded spaces, forward-thinking organizations are discovering a more strategic approach: AI-powered market expansion into previously inaccessible demographics
Written by Nikitha PrabhuJune 18, 2025 Understanding Generative AI: Transforming Industries and Customer Experiences The business landscape is witnessing a seismic shift. As someone who’s spent over 12 years navigating the complexities of the B2B SaaS industry, I’ve observed countless technological waves, but none as transformative as Generative AI. This isn’t just another buzzword or fleeting trend—it’s
Written by Nikitha PrabhuJune 18, 2025 Breaking Language Barriers: What a Generative AI and Localization Drive Brand Loyalty The global software market is projected to reach $1.7 trillion by 2030, yet most companies still struggle with a fundamental challenge: breaking language barriers and communicating effectively across cultures and languages. In an increasingly connected world, the ability
Written by Nikitha PrabhuJune 17, 2025 What BFSI Leaders Need to Know About Generative AI to Stay Competitive The financial services landscape is experiencing its most dramatic transformation since the advent of online banking. At the centre of this revolution lies a technology that’s fundamentally changing how institutions operate, serve customers, and manage risk: generative AI. For
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