A Gnani.ai branded slide displaying “AI-Driven Contact Centers: Best Practices for CX” alongside an illustration of a desktop monitor featuring a friendly chatbot and multiple speech bubbles.
Agentic AI, Automate365, Conversational AI, Uncategorized, Voice AI

AI Driven Contact Centers best practices for CX

Avatar Written by Nikitha PrabhuJune 27, 2025

Enterprise contact centers are undergoing a fundamental transformation. Moreover, the shift from traditional call centers to AI-driven contact centers represents more than just technological advancement—it’s a strategic imperative for businesses competing in today’s customer-centric marketplace. The statistics are compelling: Organizations implementing AI-driven contact centers report up to 40% reduction in

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AI Agents enhancing employee support and workplace experience with HR automation.
Agent Assist, Agentic AI, AI Agents, Automate365, Conversational AI, Customer Service Automation, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

Empowering Your Most Valuable Asset: Transforming HR with Inya.ai’s Intelligent AI-Powered Employee Support Agents. 

Avatar Written by Shivam SaxenaMay 2, 2025

 Unlock the future of HR with Inya.ai’s intelligent Agentic AI-powered employee support agents. Discover how seamless automation and human-like support can elevate your workforce experience. Let’s dive in and explore how you can empower your most valuable asset-your people-with next-generation AI.   The History of AI powered Employee Support Agent   AI-powered

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AI Agent automating lead qualification, replacing slow manual processes with fast, accurate CX automation and intelligent engagement.
Agentic AI, AI Agents, Automate365, Banking and Insurance, Conversational AI, Customer Experience, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

Exploring the Inefficiencies of Manual Lead Qualification

Avatar Written by Shivam SaxenaMay 2, 2025

Every inquiry is a potential lead- but slow lead qualification can mean lost opportunities. In the hyper-competitive arena of B2B SaaS, where every second counts and every opportunity must be seized, the way companies identify and prioritize their potential customers is paramount. For far too long, ai lead qualification has

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AI agent illustration symbolizing Agentic AI transforming customer experience with intelligent automation and CX optimization.
Agentic AI, AI Agents, Automate365, Banking and Insurance, Conversational AI, Voice AI, voice bots, Voice Technology

Agentic AI in Customer Experience: Inya.ai Empowers CX Leaders to Build Deeper Connections 

Avatar Written by Shivam SaxenaMay 2, 2025

Ever feel like you’re on the cusp of something truly game-changing? That’s the buzz around Agentic AI in customer experience. It’s not just a minor tweak—it’s a fundamental shift in how businesses connect with the people who matter most: their customers. Ready to dive into how Inya.ai is leading this

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A futuristic AI agent interacting with diverse job candidates through voice and chat interfaces.
Agent Assist, Assist365, Automate365, Voice AI, voice bots, Voice Technology

How Intelligent AI Agents Intelligently Screen, Engage, and Elevate the Candidate Experience with Inya.ai 

Avatar Written by Shivam SaxenaApril 30, 2025

Ever felt like the perfect candidate slipped through your fingers? You’re not alone. When hiring moves too slowly or feels disjointed, it’s not just frustrating — it quietly chips away at momentum. Onboarding gets delayed, candidates lose interest, and teams wait longer to get the support they need. And while

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Fintech professional interacting with a secure voice bot interface, showcasing AI in fintech for automated customer support and fraud prevention.
Automate365, Banking and Insurance, Contact Center Automation, Conversational AI, Voice AI, voice bots, Voice Technology

Fintech x AI: Scaling with Inya.ai’s Secure Voice Agents

Avatar Written by Shivam SaxenaApril 30, 2025

The fintech ecosystem is no stranger to transformation. But as the pressure to scale intensifies—amid rising fraud risks, stricter compliance mandates, and evolving customer expectations—traditional methods of customer engagement and operational support are being pushed to their limits by AI in Fintech. Enter AI in fintech—not just as a buzzword,

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Startup sales team using AI tools for B2B lead generation, with dashboards showing real-time prospect insights.
Automate365, Banking and Insurance, Conversational AI, Customer Experience, Voice AI, voice bots, Voice Technology

AI Agents for B2B Lead Generation: A Step-by-Step Guide 

Avatar Written by Shivam SaxenaApril 30, 2025

Leads are the heart of your B2B sales engine. But sometimes, it can feel like they’re stuck in traffic… Cold outreach? It’s like trying to find your way through a maze. In today’s competitive market, every lead matters—and every minute counts. For B2B startups navigating rapid growth and limited resources,

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Healthcare professional interacting with a virtual assistant interface, representing AI in healthcare for patient engagement and automation.
Assist365, Automate365, Contact Center Automation, Conversational AI, LLM, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

The Future of Patient Engagement: AI Agents in Healthcare with Inya.ai

Avatar Written by Shivam SaxenaApril 30, 2025

 The healthcare industry is at a pivotal moment, with a shift towards more continuous, proactive, and patient-centered care. This change moves away from the traditional model of episodic treatment to one that focuses on keeping patients engaged and involved in their health every step of the way. In this evolving

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Boost your upselling potential with Voice AI powered by Agentic AI for smarter, proactive sales conversations.
Assist365, Automate365, Conversational AI, Customer Experience, Omnichannel Analytics, Voice AI, voice bots

Maximize Voice AI for Upselling with Agentic AI Approach

Avatar Written by Shivam SaxenaApril 29, 2025

As voice AI technology continues to advance, its application in upselling is transforming the way businesses engage with customers. This innovation is reshaping sales strategies and enhancing customer interactions across various sectors. Let’s look into it…!!  History of voice AI for upselling  The initial use of voice AI in sales

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Voice AI in Customer Retention
Assist365, Automate365, Banking and Insurance, Voice AI

Voice AI Enhance Customer Retention In BFSI: A Complete Guide

Avatar Written by Vaishakh KPApril 24, 2025

Curious, how Voice AI is reshaping customer retention  in the BFSI sector? Voice AI is reshaping customer retention in BFSI by offering personalized, instant support that enhances customer experience and builds trust. This leads to stronger, long-term relationships. Let’s dive in and discover how this technology is turning everyday interactions into

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