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Written by Shivam SaxenaMay 21, 2025 Insurance frauds cost companies approximately USD 6 billion annually, with insurers losing close to 10% of their overall premium collection to frauds. While technology has streamlined operations and improved customer experience, it has simultaneously opened new avenues for sophisticated fraud. According to the Coalition Against Insurance Fraud, fraud steals an
Written by Shivam SaxenaMay 19, 2025 The financial lending landscape is undergoing a radical transformation. With digital lending in NBFCs projected to grow at a CAGR of 25% through 2025, organizations embracing AI-powered lending strategies are positioned to capture unprecedented market share. But are you equipped with the right playbook to leverage this technology. Have you
Written by Shivam SaxenaMay 19, 2025 Introduction In today’s digital era, user expectations are evolving rapidly. They seek instant, intuitive, and personalized interactions with applications. This shift has propelled the adoption of speech-to-speech AI and automated FAQs, technologies that enable real-time, natural conversations between users and applications. By integrating these technologies, businesses can offer seamless user
Written by Shivam SaxenaMay 19, 2025 Breaking Down the Invisible Barriers to Financial Inclusion In a world where financial services are increasingly digital and automated, a significant portion of the population remains underserved. The financial literacy gap isn’t just about a lack of knowledge—it’s deeply rooted in language barriers, trust deficits, and limited accessibility that prevent
Written by Shivam SaxenaMay 19, 2025 Is your bank’s digital transformation actually driving customers away instead of keeping them loyal? After over a decade of analyzing the banking sector’s digital evolution, one insight stands out clearly: simply “going digital” isn’t enough. Despite significant investments in apps, platforms, and digital channels, banks are still grappling with a
Written by Shivam SaxenaMay 19, 2025 The Hidden Opportunity in Voice Technology Have you ever wondered why some NBFCs consistently outperform others in customer acquisition despite similar products and pricing? The answer may lie not in what they’re offering, but in how they’re reaching their customers. While digital transformation has been the buzzword for years, a
Written by Shivam SaxenaMay 15, 2025 Rethinking Risk and Experience with Voice AI in Financial Services The financial services industry is at a turning point. Traditional risk management, compliance, and customer service models are no longer sufficient in the face of escalating fraud threats, evolving regulations, and rising customer expectations. Enter Agentic AI and voice AI
Written by Shivam SaxenaMay 14, 2025 Introduction: A Security Crisis in Modern Banking Are your banking transactions truly secure in today’s hyperconnected world? As cyber criminals deploy increasingly sophisticated tactics to breach financial systems, traditional security measures like PINs, passwords, and security questions have become alarmingly vulnerable. According to a 2023 report by Symantec, financial institutions
Written by Shivam SaxenaMay 14, 2025 Introduction Have you ever found yourself frustrated by language barriers when trying to access banking services remotely? In today’s globalized world, customers expect seamless banking experiences regardless of their geographical location or the language they speak. Yet, many financial institutions still struggle to provide truly multilingual customer support that feels
Written by Shivam SaxenaMay 13, 2025 The banking industry is witnessing a fundamental shift in how customer relationships are built and maintained. At the core of this transformation lies Conversational AI in Banks that’s reshaping customer interactions from routine transactions to complex financial decisions. Introduction: The Banking Customer Experience Revolution Are you still making your banking
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