Post-Facto Analysis illuminates a customer journey
Armour365, Banking and Insurance, Conversational AI, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Blind Spots in Your Customer Journey: Uncovering the Gaps with Post-Facto Analysis

Saptarshi Sarkar Written by Saptarshi SarkarOctober 7, 2024

Discover how AI-driven post-facto analysis can reveal hidden friction points in your customer journey, ensuring smoother experiences and stronger customer satisfaction.  In today’s hyper-connected business landscape, providing a seamless customer journey is critical to staying competitive. Yet, many organizations face the challenge of identifying friction points in real-time, leaving gaps

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SLMs Transforming Customer Experiences in the BFSI Industry
Armour365, Banking and Insurance, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Here’s How Small Language Models (SLMs) are Transforming Customer Experiences in the BFSI Industry 

Saptarshi Sarkar Written by Saptarshi SarkarOctober 3, 2024

How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions? The answer may lie in Small Language Models (SLMs) – the compact yet powerful AI solution poised to revolutionize the Banking, Financial Services, and Insurance sector. These models, up to 100 times smaller than their

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generative AI in customer service
Artificial Intelligence, Banking and Insurance, Generative artificial intelligence

Unlocking The Future: Generative AI in Banking Customer Support

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 14, 2023

In today’s fast-paced digital era, the banking industry is undergoing a profound transformation, with customer service at the forefront of this revolution. The advent of generative artificial intelligence (AI) has ushered in a new era in which banks are reimagining and reshaping their customer service strategies. This blog delves deep

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generative AI for insurance
Artificial Intelligence, Banking and Insurance, Generative artificial intelligence

How A Generative AI-Powered CX Benefits Insurance Firms

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 13, 2023

In the ever-evolving landscape of the insurance industry, staying ahead of the curve is paramount. Customer experience (CX) has emerged as a critical differentiator, and insurance firms are increasingly turning to generative artificial intelligence (AI) to revamp their CX strategies. A generative AI-powered, unified CX platform like the one Gnani.ai

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AI-powered debt collection
Artificial Intelligence, Banking and Insurance, Generative artificial intelligence

Generative AI-Powered Software Transforming Debt Collection

Avatar Written by Gnani MarketingSeptember 8, 2023

In today’s fast-paced world, the realm of debt collection has evolved significantly. Gone are the days of relentless phone calls and tedious manual processes. Enter the era of generative AI-powered software, a game-changer that is revolutionizing debt collection practices. This blog delves deep into the capabilities of AI-driven debt collection

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Voice AI for debt collection
Artificial Intelligence, Banking and Insurance, Contact Center Automation, Conversational AI

Conversational Voice AI For Debt Collection: Unlocking New Opportunities

Avatar Written by Gnani MarketingJuly 19, 2023

Debt collection companies aim to maximize their recovery rates, streamline operations, and reduce costs but there are a significant number of challenges they face. Automating intelligent conversations can help deal with such challenges. This is why conversational AI emerges as a game-changer in the debt collection industry. It is revolutionizing

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Artificial Intelligence, Banking and Insurance, Omnichannel Strategies

Debt Recovery Maximized: The Game-Changing Impact of Omnichannel AI

Avatar Written by Gnani MarketingJune 29, 2023

Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other

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Artificial Intelligence, Banking and Insurance, Conversational AI, Customer Service Automation

Conversational AI for Neobanking: New Age Banking Leading to New Age Customer Problems

Avatar Written by Gnani MarketingJuly 7, 2022

Using Conversational AI and Chatbots to Transform the Neobanking Experience Neobanking, a.k.a. challenger banks emerged from the mounting demand for easy and round-the-clock access to efficient banking processes. With no physical offices & branches, the level of precision, efficiency, and ability to handle load is a deal-breaker. These make Conversational

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