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Written by Saptarshi SarkarSeptember 27, 2023 In today’s fiercely competitive telecom industry, customer retention is paramount. With countless providers vying for consumers’ attention and loyalty, it’s essential to deploy cutting-edge solutions to stand apart from the rest. One such groundbreaking technology that has been transforming the telecom landscape is generative artificial intelligence (AI). This blog delves
Written by Saptarshi SarkarSeptember 21, 2023 Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer
Written by Saptarshi SarkarAugust 9, 2023 An overview of how a call is handled on Gnani.ai’s unified customer experience (CX) platform The Perks of a Unified CX Platform Gnani.ai was the first in the conversational AI market to come up with a unified customer experience platform. For the uninitiated, a unified CX platform means one in
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