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Written by Nikitha PrabhuMay 21, 2025 Voice AI is rapidly transforming the way businesses interact with customers, offering a more natural and engaging experience. The evolution of voice models has enabled new applications across various industries, making voice a primary interface for next-generation AI systems. However, building a voice agent that is both highly functional and
Written by Nikitha PrabhuMay 14, 2025 AI-Driven Agent Performance: Boosting Productivity, Efficiency, and Satisfaction. As businesses continue to evolve, leveraging AI to enhance customer service operations has become a strategic necessity. While AI tools have long been touted for their ability to improve customer experience and reduce costs, our latest analysis with an existing customer revealed
Written by Shivam SaxenaApril 30, 2025 The healthcare industry is at a pivotal moment, with a shift towards more continuous, proactive, and patient-centered care. This change moves away from the traditional model of episodic treatment to one that focuses on keeping patients engaged and involved in their health every step of the way. In this evolving
Written by Vaishakh KPApril 3, 2025 Struggling with Late Payments? Can Voice AI Agents Make Debt Collection Easier? Debt collection has always been a complex process, requiring continuous follow-ups, compliance adherence, and customer engagement. Traditional collection methods, such as manual phone calls and letters, often fail to produce desired results due to inefficiency and high operational
Written by Shivam SaxenaFebruary 17, 2025 Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key
Written by Vaishakh KPFebruary 6, 2025 Customer support is evolving rapidly. What once relied on human agents and scripted bots is now shifting towards Agentic AI—a groundbreaking approach to AI-powered customer support that enables real-time decision-making, independent task execution, and seamless customer interactions. But what makes Agentic AI different from traditional AI agents? And why should
Written by Vaishakh KPJanuary 21, 2025 How is customer service evolving to keep up with today’s fast-paced digital world? Businesses are now under immense pressure to deliver quick, efficient, and personalized support as customer expectations continue to rise. Enter Conversational AI—the future of customer interactions. This groundbreaking technology automates and enhances customer engagement across multiple channels.
Written by Vaishakh KPDecember 4, 2024 Generative AI represents a transformative leap in artificial intelligence, empowering machines to create content and perform tasks once considered exclusive to human capabilities. From crafting text and generating images to composing music and simulating conversations, this cutting-edge technology is driving innovation across industries and transforming industries and customer experiences. This
Written by Vaishakh KPNovember 29, 2024 The rapidly evolving landscape of artificial intelligence has seen voice assistants emerge as groundbreaking technology. Initially, these assistants performed basic tasks like setting alarms and checking the weather with limited capabilities. This phase, driven by Interactive Speech Recognition (ISR), allowed machines to execute simple spoken commands. These early voice assistants,
Written by Saptarshi SarkarOctober 4, 2023 At this point, even those living under rocks have heard of ChatGPT. Generative AI is starting to trickle into every sphere of people’s lives, be it at home or at work. At work, it has made life easier for content creators, developers, business owners, etc. The popularity of generative AI
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