Graphic showing a smartphone receiving a voice call on the left and a WhatsApp chat bubble on the right, connected by AI circuitry to represent omnichannel collections AI.
Agentic AI, AI Agents, Artificial Intelligence, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

From Voice to WhatsApp with Omnichannel Collections AI

Avatar Written by Nikitha PrabhuJuly 18, 2025

The collections landscape has undergone a seismic shift. Gone are the days when a single phone call could resolve payment disputes or when customers would patiently wait by their landlines for collection agents to reach them. Today’s B2B buyers and decision-makers operate in a multi-channel digital ecosystem powered by omnichannel

Read More...
How to Set Up No-Code Virtual Help Desk with Inya.ai – Inya.ai by Gnani.ai
AI Agents, Customer Experience, Omnichannel Analytics

How to Set Up No-Code Virtual Help Desk with Inya.ai

Avatar Written by Pallavi CJune 5, 2025

In rapidly evolving business landscape, organizations are constantly seeking innovative ways to streamline their support operations while maintaining high-quality service delivery. The emergence of advanced AI-powered platforms has revolutionized how companies approach customer and employee support, making it possible to create sophisticated help desk systems without extensive technical expertise. This

Read More...
AI Agents enhancing employee support and workplace experience with HR automation.
Agent Assist, Agentic AI, AI Agents, Automate365, Conversational AI, Customer Service Automation, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

Empowering Your Most Valuable Asset: Transforming HR with Inya.ai’s Intelligent AI-Powered Employee Support Agents. 

Avatar Written by Shivam SaxenaMay 2, 2025

 Unlock the future of HR with Inya.ai’s intelligent Agentic AI-powered employee support agents. Discover how seamless automation and human-like support can elevate your workforce experience. Let’s dive in and explore how you can empower your most valuable asset-your people-with next-generation AI.   The History of AI powered Employee Support Agent   AI-powered

Read More...
AI Agent automating lead qualification, replacing slow manual processes with fast, accurate CX automation and intelligent engagement.
Agentic AI, AI Agents, Automate365, Banking and Insurance, Conversational AI, Customer Experience, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

Exploring the Inefficiencies of Manual Lead Qualification

Avatar Written by Shivam SaxenaMay 2, 2025

Every inquiry is a potential lead- but slow lead qualification can mean lost opportunities. In the hyper-competitive arena of B2B SaaS, where every second counts and every opportunity must be seized, the way companies identify and prioritize their potential customers is paramount. For far too long, ai lead qualification has

Read More...
Healthcare professional interacting with a virtual assistant interface, representing AI in healthcare for patient engagement and automation.
Assist365, Automate365, Contact Center Automation, Conversational AI, LLM, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

The Future of Patient Engagement: AI Agents in Healthcare with Inya.ai

Avatar Written by Shivam SaxenaApril 30, 2025

 The healthcare industry is at a pivotal moment, with a shift towards more continuous, proactive, and patient-centered care. This change moves away from the traditional model of episodic treatment to one that focuses on keeping patients engaged and involved in their health every step of the way. In this evolving

Read More...
Boost your upselling potential with Voice AI powered by Agentic AI for smarter, proactive sales conversations.
Assist365, Automate365, Conversational AI, Customer Experience, Omnichannel Analytics, Voice AI, voice bots

Maximize Voice AI for Upselling with Agentic AI Approach

Avatar Written by Shivam SaxenaApril 29, 2025

As voice AI technology continues to advance, its application in upselling is transforming the way businesses engage with customers. This innovation is reshaping sales strategies and enhancing customer interactions across various sectors. Let’s look into it…!!  History of voice AI for upselling  The initial use of voice AI in sales

Read More...
AI customer feedback system powered by voice AI agent and AI voice chatbot analyzing customer calls in real-time.
Banking and Insurance, Contact Center Automation, Customer Experience, Omnichannel Analytics, Uncategorized, Voice Technology

Transform Your Voice AI Customer Feedback Analysis for Better Insights

Avatar Written by Shivam SaxenaApril 8, 2025

With the rise of consumer expectations, a single negative experience can lead to customer loss.  One bad experience is all it takes for 72% of customers to start looking elsewhere.  With Voice AI, they are transforming the way they collect and analyse customer feedback. This innovative approach not only enhances

Read More...
A professional call center setup with AI-powered speech analytics enhancing customer interactions and agent performance.
Banking and Insurance, Omnichannel Analytics, Retail, Speech to Speech, Voice Technology

Omnichannel Speech Analytics: A Competitive Edge For Call Center

Avatar Written by Shivam SaxenaMarch 3, 2025

Speech analytics is a technology that process and analyze human speech, extracting meaningful insights from spoken conversations. Speech analytics call center empowers organizations to make data-driven decisions by uncovering hidden patterns and trends within their audio data.  The History of Speech Analytics  The history Speech analytics has evolved significantly from

Read More...
AI-powered customer support automation enhancing customer experience with seamless interactions.
Agent Assist, Armour365, Assist365, Automate365, Banking and Insurance, Conversational AI, LLM, Omnichannel Analytics, Uncategorized, voice bots, Voice Technology

AI-Driven Contact Centers: Best Practices for Superior Customer Experience

Avatar Written by Shivam SaxenaFebruary 17, 2025

Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key

Read More...
Generative AI driving strategic decision-making
Artificial Intelligence, Conversational AI, Omnichannel Analytics, Omnichannel Strategies, Voice Technology

Leveraging Generative AI for Strategic Decision-Making: How to Achieve Data-Driven Business Value

Avatar Written by Vaishakh KPNovember 27, 2024

Businesses are increasingly focused on evaluating the performance of their customer care agents to maintain high service standards. However, traditional methods relying on basic analytics and manual reviews struggle to handle the growing volume of customer interaction data. With only 5% of customer support calls audited manually, valuable insights are

Read More...