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Written by Nikitha PrabhuMay 5, 2025 Workday is a never-ending cycle of repetitive tasks, pulling you away from more strategic and impactful work? In the fast-paced world of financial services, this feeling is often amplified. The sheer volume of data, the intricate regulatory landscape, and the need for meticulous accuracy can lead to operational bottlenecks and
Written by Vaishakh KPMay 2, 2025 Hiring delays don’t just cost time—they stall product roadmaps, delay enterprise onboarding, and bottleneck revenue growth. Traditional systems weren’t built for this pace or scale. That’s why AI in recruitment is becoming essential — replacing manual screening, inconsistent engagement, and fragmented workflows with intelligent, real-time hiring support. So, how can organizations
Written by Shivam SaxenaApril 8, 2025 With the rise of consumer expectations, a single negative experience can lead to customer loss. One bad experience is all it takes for 72% of customers to start looking elsewhere. With Voice AI, they are transforming the way they collect and analyse customer feedback. This innovative approach not only enhances
Written by Vaishakh KPMarch 21, 2025 How do you keep customers happy while resolving their issues quickly? In today’s fast-paced business environment, this question is more relevant than ever. Customer experience (CX) is the defining factor that separates thriving companies from the rest. Customers expect quick resolutions, but they also value personalized and thoughtful service. Finding
Written by Shivam SaxenaFebruary 17, 2025 Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key
Written by Vaishakh KPFebruary 6, 2025 Customer support is evolving rapidly. What once relied on human agents and scripted bots is now shifting towards Agentic AI—a groundbreaking approach to AI-powered customer support that enables real-time decision-making, independent task execution, and seamless customer interactions. But what makes Agentic AI different from traditional AI agents? And why should
Written by Shivam SaxenaJanuary 27, 2025 What is Agentic AI? Agentic AI refers to artificial intelligence systems that can operate independently, making decisions and taking actions without constant human input. Unlike traditional AI, which relies on predefined rules and instructions, Agentic AI adapts to its environment, learns from interactions, and solves problems dynamically. This ability to
Written by Shivam SaxenaJanuary 23, 2025 The Origins of Conversational AI in BFSI The origins of Conversational AI platforms for the BFSI sector can be traced back to the late 20th century. In the 1980s, Interactive Voice Response (IVR) systems emerged, enabling customers to interact with automated phone systems using voice commands. These systems laid the
Written by Shivam SaxenaDecember 13, 2024 What if your bank’s help desk could resolve customer queries faster and deliver seamless experiences? In a world where 67% of customers prefer self-service over human assistance, the pressure to innovate is immense. Enter voice-based AI solutions — an intuitive and powerful tool to revolutionize help desks in the banking
Written by Shivam SaxenaNovember 19, 2024 Scenario Based Conversations: How AI Models Master Complex Customer Conversations The Path to Mastery in Engaging with Customers for AI Models Seamless and personalized customer experience is of paramount significance in banks and the BFSI industry. However, given traditional AI-powered enterprise systems with limited functionalities to only chat-based interactions, were
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