Chatbots and conversational AI are often lumped together, but there are other differences besides the obvious one of medium- chatbots display written text, while conversational AI mimics human communication. Depending upon the needs of an organization, one or both types can come in handy to achieve various business goals.
Conversational AI includes both chatbots and voice bots (also known as virtual assistants). The voice bots can perform a lot more tasks than chatbots since they are designed to mimic human conversation and pick up on vocal nuances. Plus, AI-powered conversational AI voice bots can deliver a more empathetic customer interaction when compared to chatbots which can only use texts. Conversational AI tools are fast becoming integral to smooth out operations in various industries.