Understanding AI Chatbots

An AI chatbot is a computer program that can simulate a conversation with humans through text or speech. The bot has to have a certain level of artificial intelligence to respond in a human-like manner. The primary purpose of a chatbot is to provide information, answer questions and perform transactions.

Why Chatbots are a Big Opportunity

Chatbots are a significant opportunity for businesses because they allow companies to provide a better customer experience. Chatbots can automate many processes, which means your business can save time and money. You can also use chatbots to improve sales by presenting customers personalized offers based on their shopping history or preferences.

Chatbots are everywhere, and they’re not just for customer service anymore. They can help you manage your schedule, send reminders about meetings, answer questions about your company’s products and services, and even help you with your marketing strategy.

How Chatbots Work

Chatbots are software programs that use natural language processing to communicate with humans over a messaging platform. Chatbots work by scanning incoming messages for keywords or other triggers that indicate the user wants to do something specific. 

Once the bot has identified a command from the user, it can run any number of actions based on the command. For example, if the user sends a message containing “send me an email,” the chatbot could send them an email with information about their account or a promotional offer.

The way that chatbots respond to commands is called “dialog management.” Dialog management refers to how chatbots direct conversations with users—it allows them to understand what you mean when you ask them questions or give them instructions.

Types of Chatbots

AI chatbots are becoming more and more prevalent in our daily lives. The goal of a chatbot is to simulate conversation with users, making them seem more human and therefore more relatable. A chatbot’s communication ability will depend on its function: some chatbots function based on rules, while others use machine learning.

Rule Based Chatbots

These bots have programmed rules that guide their responses to user input. The user’s input is parsed and matched against these rules, and a response is generated based on which rule has been matched.

For example, if you ask one of these bots for a recipe for chocolate chip cookies, it would reply with the recipe for chocolate chip cookies. If you were to ask about the weather, it would tell you what the weather was like outside at that moment.

AI-Based Chatbots

Unlike rule-based chatbots, which match user input against pre-defined rules and generate responses accordingly, AI chatbots learn from previous user interactions and improve over time by analyzing those interactions and identifying them.

These chatbots use algorithms to learn from user interactions and improve their performance over time. To do this, they must be trained on a set of data labeled with correct answers for each question asked. Once trained, these bots can respond to new questions with high accuracy rates because they have already been exposed to similar questions during training periods where humans provided correct responses.

Chatbot Building Platforms

Chatbot-building platforms are the easiest way to get started. They provide a pre-built chatbot user interface and allow you to add custom functionality using code blocks.

Development Platforms

Development platforms allow you to create your chatbot in code to customize it as you see fit. These tools include natural language processing (NLP) engines, which help the bot parse and understand human language.

Publishing Platforms

Once you have a working prototype for your chatbot, it’s time to publish it so customers can start interacting with it. Publishing platforms are used to deploy your finished bot to various applications, including websites, mobile apps, SMS services, and more.

Frequently Asked Questions

How is AI used in chatbots?

Chatbot systems use artificial intelligence to simulate a conversation with a person in real-time via messaging applications, websites, or other platforms.

Which algorithm is best for a chatbot?

Conventional Chatbots use a variety of algorithms, including Naïve Bayes, Decision Trees and Support Vector Machines, and Natural Language Processing (NLP).

What type of AI are chatbots?

Chatbots are a type of Artificial Intelligence that uses Machine Learning to improve over time.

Is chatbot supervised learning or unsupervised learning?

Most chatbot solutions use Supervised Machine Learning—where you have input variables (x), an output variable (y), and an algorithm is used to learn the mapping function from one to another.

What is the technology behind chatbot?

Chatbots rely on algorithms that derive from artificial intelligence and natural language processing. The chatbot becomes smarter over time with continuous user interaction—exhibiting human-like responses to freeform inputs.