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Written by Gnani MarketingFebruary 16, 2022 Consumers have higher expectations for customer support than ever before because some brands provide stellar services on that front. Having become used to the convenience of omnichannel customer support availability, users expect the same standard everywhere. This post will look at some of the best customer support brands.
Written by Gnani MarketingFebruary 11, 2022 Customer Service Based on a Cornerstone of Empathy- Go Above & Beyond Customer service is where people’s expectations of the company rise every coming year, and every brand gains better fame for the same. Studies and blog papers find that 96% of customers use the quality and empathy of customer
Written by Gnani MarketingFebruary 8, 2022 Covid-19 has changed the way we do business. Businesses are forced to come up with innovative ways to provide better service as the competition is too fierce, and there are many issues that plague them already. In this article, we are going to look at customer service trends, which we
Written by Gnani MarketingFebruary 7, 2022 Businesses only care about their bottom line; everything else is an add-on; that’s the hard truth. But the pandemic has forced them to think beyond that, albeit it’s for their survival. The impact that the pandemic has had on businesses is unimaginable. It has forced them to think about bettering
Written by Gnani MarketingJanuary 31, 2022 In the second half of the 20th century, numerous science fiction movies had talking computers executing voice commands. The characters and computers would engage in natural conversations and the latter carried out complex tasks with minimal instruction. In 2022, these scenarios are fast turning into reality. Virtual assistants are becoming
Written by Gnani MarketingJanuary 27, 2022 As the world of digitalization accelerates its grasp on business and customer service, more and more people are leaning towards a more technically advanced approach. Speed, convenience, and effortlessness are the essential trilogy when it comes to seamless customer experience. This is exactly why the need for businesses to use
Written by Gnani MarketingJanuary 26, 2022 Customer service is the new frontier of competition in the post-COVID world. Over half the consumers want better customer service with more innovative engagement. Close to 60% of consumers are ready to stop using a brand due to poor customer service. As a global digital transformation is underway, more companies
Written by Gnani MarketingJanuary 25, 2022 Revolutionizing CX with Conversational Customer Engagement: Boosting Retention and Reducing Churn Businesses need to figure out how to improve customer satisfaction so that no segment of consumers feels slighted. 54% of consumers think that companies have to provide a better customer experience (CX), while over 80% of them want this
Written by Gnani MarketingJanuary 24, 2022 Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with
Written by Gnani MarketingJanuary 20, 2022 We’re happy to announce Gnani.ai has been selected as one of India’s top emerging & innovative software product companies in the NASSCOM Emerge50 Awards 2021 (Enterprise category).
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