How AI Agent Assist Improves Customer Experience
Artificial Intelligence

How AI Agent Assist Improves Customer Experience | Gnani

Anirban Sengupta Written by Anirban SenguptaDecember 27, 2022

Understanding the Features of Assist AI Platform for Enhancing Customer Experience

Assist AI is an artificial intelligence-driven platform that helps businesses enhance customer experience. It uses machine learning to provide personalized recommendations, automated chatbots, and analytics. The Assist AI platform can create personalized customer experiences by automatically recognizing the needs of each customer.

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5 Ways to Leverage AI for Efficient Customer Service
Artificial Intelligence

5 Ways to Leverage AI for Efficient Customer Service | Gnani

Anirban Sengupta Written by Anirban SenguptaDecember 27, 2022

Understanding the Importance of Artificial Intelligence in Customer Service & AI Agent Assist

With the rise of digital technology, customers expect a more personalized and efficient experience when interacting with businesses. As a result, companies are turning to Artificial Intelligence (AI) to help them provide better customer service. AI-powered customer service solutions can help companies to automate mundane tasks, provide personalized customer experiences, and improve customer satisfaction.

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What Is AI Agent Assist? How Can It Help A Business?
Artificial Intelligence

What Is AI Agent Assist? How Can It Help A Business? – Gnani

Anirban Sengupta Written by Anirban SenguptaDecember 27, 2022

What Is an AI Agent Assist

An AI agent assist is a virtual assistant that can interact with you in a way that is indistinguishable from an actual human. You can use AI agent assist in automating workflows and reducing manual effort in your business.

It’s often used for customer service, but there are other uses. It can include medical or technical support, sales and marketing, and more. You can use it to provide 24/7 customer support with minimal training or oversight, which means you can offer superior service at lower costs than hiring humans alone could accomplish.

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6 Ways Agent Assist Bot Helps A Customer Support Team| Gnani
Artificial Intelligence, Bot Builder, chatbot, Uncategorized

6 Ways Agent Assist Bot Helps A Customer Support Team| Gnani

Anirban Sengupta Written by Anirban SenguptaDecember 27, 2022

The Role of Agent Bots in Making Your Customer Support Agents’ Life Easier

Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. But what if there was an automated bot that could do all this for them? That’s exactly what customer support agent bots aim to do.

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Conversational AI: Meaning, Definition, Process, and Examples
Artificial Intelligence, Conversational AI, Healthcare, Natural Language Understanding

Conversational AI: Meaning, Definition, Process, and Examples

Anirban Sengupta Written by Anirban SenguptaOctober 31, 2022

An In-Depth Guide to Conversational AI

Conversational AI is a subset of artificial intelligence that enables human-to-machine conversation. It makes interacting with computers more natural and intuitive for users.

The technology has been around for ages but only recently gained popularity as it became more accessible to consumers. This article will explore the basics of conversational AI and how it works.

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Voice Biometrics: Meaning, Market Size, and Recent Trends in Different Industries
Artificial Intelligence, Voice Biometrics

Voice Biometrics: Meaning, Market Size, and Recent Trends

Anirban Sengupta Written by Anirban SenguptaOctober 31, 2022

Understanding the Dynamic of Voice Biometrics Market Trends

Voice biometrics is a field of study which utilizes voice-based features to identify individuals. This technology has been used in many applications, including banking, healthcare, and law enforcement.

The voice biometrics market is expected to proliferate over the next few years due to increased demand from enterprise customers who want more secure authentication solutions.

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How to Revolutionize Omnichannel Strategies with AI
Artificial Intelligence, Omnichannel Strategies

How to Revolutionize Omnichannel Strategies with AI

Anirban Sengupta Written by Anirban SenguptaOctober 19, 2022

Understanding the Importance of AI in Omnichannel Strategy

Omnichannel means your customers can discover your brand through multiple channels: search engines, social media, email newsletters, and more.

Omnichannel isn’t just about ensuring customers have access to your products; it’s also about making sure they know what those products are, how much they cost, and where they can get them. That’s where AI comes in.

AI is a powerful tool for omnichannel businesses because it helps automate processes like inventory management and product placement on store shelves. Companies don’t need as many employees or resources to manage inventory levels and keep track of stock levels across all channels.

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The Advantages and Disadvantages of Voice Biometrics in 2022
Artificial Intelligence, Voice Biometrics

The Advantages and Disadvantages of Voice Biometrics in 2022

Anirban Sengupta Written by Anirban SenguptaOctober 17, 2022

Why Do We Need Voice Biometrics: Its Advantages & Disadvantages

Voice biometrics is one of the most advanced methods of authentication. It is far more efficient than passwords, PINs, and other two-factor authentication methods.

It provides the administrator and the end users with stronger security and seamless authentication. Voice biometric systems are used in many applications, including telephone banking, voice-over IP calls, call centers, emergency services, and e-government services.

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