AI Agents surpassing traditional CRM systems, symbolizing advanced CX automation and Agentic AI-driven engagement.
Agentic AI, AI Agents, Conversational AI, Customer Experience, Voice AI, voice bots

Why AI Agents Leave Traditional CRMs Behind in the Quest for Superior Customer Engagement

Avatar Written by Shivam SaxenaMay 2, 2025

In the relentless pursuit of superior customer engagement, a profound transformation is underway. The traditional Customer Relationship Management (CRM) system, once the undisputed champion of managing customer interactions, is facing a formidable challenger: the rise of intelligent, autonomous AI Agents. These sophisticated systems are not merely enhancing customer experiences; they

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AI agent illustration symbolizing Agentic AI transforming customer experience with intelligent automation and CX optimization.
Agentic AI, AI Agents, Automate365, Banking and Insurance, Conversational AI, Voice AI, voice bots, Voice Technology

Agentic AI in Customer Experience: Inya.ai Empowers CX Leaders to Build Deeper Connections 

Avatar Written by Shivam SaxenaMay 2, 2025

Ever feel like you’re on the cusp of something truly game-changing? That’s the buzz around Agentic AI in customer experience. It’s not just a minor tweak—it’s a fundamental shift in how businesses connect with the people who matter most: their customers. Ready to dive into how Inya.ai is leading this

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A futuristic AI agent interacting with diverse job candidates through voice and chat interfaces.
Agent Assist, Assist365, Automate365, Voice AI, voice bots, Voice Technology

How Intelligent AI Agents Intelligently Screen, Engage, and Elevate the Candidate Experience with Inya.ai 

Avatar Written by Shivam SaxenaApril 30, 2025

Ever felt like the perfect candidate slipped through your fingers? You’re not alone. When hiring moves too slowly or feels disjointed, it’s not just frustrating — it quietly chips away at momentum. Onboarding gets delayed, candidates lose interest, and teams wait longer to get the support they need. And while

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Fintech professional interacting with a secure voice bot interface, showcasing AI in fintech for automated customer support and fraud prevention.
Automate365, Banking and Insurance, Contact Center Automation, Conversational AI, Voice AI, voice bots, Voice Technology

Fintech x AI: Scaling with Inya.ai’s Secure Voice Agents

Avatar Written by Shivam SaxenaApril 30, 2025

The fintech ecosystem is no stranger to transformation. But as the pressure to scale intensifies—amid rising fraud risks, stricter compliance mandates, and evolving customer expectations—traditional methods of customer engagement and operational support are being pushed to their limits by AI in Fintech. Enter AI in fintech—not just as a buzzword,

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Startup sales team using AI tools for B2B lead generation, with dashboards showing real-time prospect insights.
Automate365, Banking and Insurance, Conversational AI, Customer Experience, Voice AI, voice bots, Voice Technology

AI Agents for B2B Lead Generation: A Step-by-Step Guide 

Avatar Written by Shivam SaxenaApril 30, 2025

Leads are the heart of your B2B sales engine. But sometimes, it can feel like they’re stuck in traffic… Cold outreach? It’s like trying to find your way through a maze. In today’s competitive market, every lead matters—and every minute counts. For B2B startups navigating rapid growth and limited resources,

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Healthcare professional interacting with a virtual assistant interface, representing AI in healthcare for patient engagement and automation.
Assist365, Automate365, Contact Center Automation, Conversational AI, LLM, Omnichannel Analytics, Voice AI, voice bots, Voice Technology

The Future of Patient Engagement: AI Agents in Healthcare with Inya.ai

Avatar Written by Shivam SaxenaApril 30, 2025

 The healthcare industry is at a pivotal moment, with a shift towards more continuous, proactive, and patient-centered care. This change moves away from the traditional model of episodic treatment to one that focuses on keeping patients engaged and involved in their health every step of the way. In this evolving

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Boost your upselling potential with Voice AI powered by Agentic AI for smarter, proactive sales conversations.
Assist365, Automate365, Conversational AI, Customer Experience, Omnichannel Analytics, Voice AI, voice bots

Maximize Voice AI for Upselling with Agentic AI Approach

Avatar Written by Shivam SaxenaApril 29, 2025

As voice AI technology continues to advance, its application in upselling is transforming the way businesses engage with customers. This innovation is reshaping sales strategies and enhancing customer interactions across various sectors. Let’s look into it…!!  History of voice AI for upselling  The initial use of voice AI in sales

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Voice AI in Customer Retention
Assist365, Automate365, Banking and Insurance, Voice AI

Voice AI Enhance Customer Retention In BFSI: A Complete Guide

Avatar Written by Vaishakh KPApril 24, 2025

Curious, how Voice AI is reshaping customer retention  in the BFSI sector? Voice AI is reshaping customer retention in BFSI by offering personalized, instant support that enhances customer experience and builds trust. This leads to stronger, long-term relationships. Let’s dive in and discover how this technology is turning everyday interactions into

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“Agentic AI platform assisting customer service agent with real-time insights and multilingual support”
Assist365, Automate365, Customer Experience, Voice AI, voice bots

Customer Service with Agentic AI: New Era of Customer Experience

Avatar Written by Shivam SaxenaApril 22, 2025

In a world where customer expectations are constantly evolving, customer service with Agentic AI is redefining what it means to deliver exceptional support. By embracing this transformative technology, businesses can provide experiences that are not just reactive, but proactive, personalized, and remarkably intelligent. Let’s dive into the context and explore

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AI customer feedback system powered by voice AI agent and AI voice chatbot analyzing customer calls in real-time.
Banking and Insurance, Contact Center Automation, Customer Experience, Omnichannel Analytics, Uncategorized, Voice Technology

Transform Your Voice AI Customer Feedback Analysis for Better Insights

Avatar Written by Shivam SaxenaApril 8, 2025

With the rise of consumer expectations, a single negative experience can lead to customer loss.  One bad experience is all it takes for 72% of customers to start looking elsewhere.  With Voice AI, they are transforming the way they collect and analyse customer feedback. This innovative approach not only enhances

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