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Written by Gnani MarketingDecember 27, 2022 Importance of AI-Enabled Agent Assistance in Contact Centers In a contact center, agent assistance is an essential tool that enables agents to resolve customer issues more quickly. AI agent assistance helps agents provide personalized and empathetic support while increasing service efficiency.
Written by Gnani MarketingFebruary 11, 2022 Customer Service Based on a Cornerstone of Empathy- Go Above & Beyond Customer service is where people’s expectations of the company rise every coming year, and every brand gains better fame for the same. Studies and blog papers find that 96% of customers use the quality and empathy of customer
Written by Gnani MarketingJanuary 26, 2022 Customer service is the new frontier of competition in the post-COVID world. Over half the consumers want better customer service with more innovative engagement. Close to 60% of consumers are ready to stop using a brand due to poor customer service. As a global digital transformation is underway, more companies
Written by Gnani MarketingOctober 13, 2021 Diversity, inclusivity, and competency are imperative in any business, especially when reaching out to the global marketplace. With access to the world wide web, companies now have the capabilities to expand boundlessly like never before. As the reliability in technology and ease of access surges, it is essential to eliminate
Written by Gnani MarketingAugust 6, 2021 Contact Centers have already been the focal point of rapid automation, and the COVID-19 pandemic has only accelerated this transformation. The pace at which Conversational AI is developing has us wondering about the multi-fold benefits it brings to the table across functions. As per a Research And Markets report, the global
Written by Gnani MarketingJune 26, 2021 When most marketing efforts are virtually identical, the best way to grow a business is to improve the customer experience. Today, there are more channels than ever for customers to use, besides multiple devices; and that’s not even considering the offline channels of marketing and customer service that are still
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