Contact Center Automation, Omnichannel Analytics

How Omnichannel Analytics Makes Your Customers Happier and Your Brand Grow

When most marketing efforts are virtually identical, the best way to grow a business is to improve the customer experience. Today, there are more channels than ever for customers to use, besides multiple devices; and that’s not even considering the offline channels of marketing and customer service that are still relevant! Omnichannel analytics can help with streamlining the customer experience across channels.

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Voice Biometrics
Contact Center Automation, Voice Biometrics, Voice Technology

Voice Biometrics: A Strong Defense Against Data Breach|Gnani

Securing Customer Data with Voice Biometrics: Keeping the Bad Guys at Bay

A year ago, organizations across the globe were reluctant and sulked about the idea of work from home; but now the COVID-19 pandemic has made everyone adapt to a work from home lifestyle. Along the same vein, every organization is moving towards everything that’s “contactless.” From banks to telecom to corporates, everybody wants a secure channel of communication, digital transactions, and business conversations without worrying about privacy and security breach. Today, Voice biometrics technology provides both contactless and frictionless authentication mediums for IVR call verification, secure remote logins, govt agencies, contact centers, and telecom companies. With the help of anti-spoofing layering, these new-age biometrics channels detect synthetic voice speech and create fraud defense within a few seconds of a call.

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AI voicebot
Artificial Intelligence, Conversational AI, Research Papers, Voice Technology

The Power of Real-Life Chatbots & Voicebots| Gnani

Why is it important for your Voicebot & Chatbot to sound Real & Human?

“Pay attention! Solve all your problems with conversational AI voicebots. Never miss any opportunity to understand what benefits voicebots solutions can bring to your business”.

Or maybe this one could be a better starting line, “Why is it important to have a voicebot for your business? Let’s learn together!”

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