The incorporation of artificial intelligence (AI) has given rise to creative solutions that expedite processes and improve user experiences in today’s fast changing digital ecosystem. The use of voicebots for customer interactions is one such revolutionary invention. These AI-powered virtual assistants are revolutionizing the way we use technology and have a variety of uses, from accessibility to convenience. In this blog, we will examine the many ways voicebots are being put to use to enhance customer interactions.

  1. Automated customer service: To offer quick answers to frequently asked inquiries and common problems, voicebots are integrated into customer care systems. This gives customers fast assistance and cuts down on waiting times.
  2. Interactive Voice Response (IVR) systems: Voicebots are used in IVR systems to route calls, gather data, and offer initial assistance, effectively guiding clients to the proper department or agent.
  3. Appointment scheduling: Voicebots let customers make appointments, eliminating the need for human booking procedures in sectors like healthcare and service-based organisations.
  4. Language translation and support: Voicebots provide multilingual help, allowing companies to serve clients from various linguistic backgrounds, promoting inclusivity and accessibility.
  5. Financial transactions: Banking and financial institutions use voicebots to help clients manage their accounts simply and safely. These tasks include handling balance enquiries, fund transfers, and bill payments.
  6. Surveys and client Feedback: Voicebots collect client feedback following conversations, assisting businesses in gathering information to improve their services and increase customer happiness.
  7. Troubleshooting and technical support: Voicebots provide clients with rapid problem-solving assistance by providing step-by-step instructions for troubleshooting technical problems with goods or services.

Here are a few instances where Gnani.ai’s voicebots have been used to get exceptional results.

  1. Leading US Healthcare Aggregator with 10K Hospitals Generates 30% More Leads and 45% Higher Interactions After Using Voicebots

Challenges:

  • High drop-off rates from inconsistent engagement on website
  • Need for maximizing interactions with limited resources
  • Difficulty in accessing swift and accurate healthcare information

Solution:

Gnani.ai’s generative AI-powered knowledge base which helps voicebots answer incoming user queries quickly and accurately

Results:

  • 30% more leads generated
  • 55% improvement in CSAT scores
  • 30% reduction in OpEx
  • 45% higher interactions handled

 

  1. Leading Automaker Uses Voicebots To Consolidate And Qualify Leads

Challenges:

  • Over 0.2 million leads received from various showrooms and dealerships across India
  • No designated central team/authority to nurture the lead and follow up
  • No apparatus to track interest levels or segment prospects
  • Have presence everywhere but unable to build/scale lead qualification teams

Solution:

Considering the volume and the immediate need for quick scalability, the NLP and engineering teams at Gnani.ai built and deployed a multi-lingual voice bot.

Results:

  • 12% more leads qualified in less than 5 days
  • $25 M revenue generated
  • $300 M projected annual savings

 

  1. Credit Arm of a $8B Two-Wheeler Manufacturer​ Uses Voicebots for Collections

Challenges:

  • Huge pending bucket X collections
  • Skyrocketing costs of getting human contact center agents to make collections calls

Solution:

The team at Gnani.ai designed omnichannel voice-first collection bots for Buckets X.

Results:

  • Handled 60% of the loan book in just a couple of months
  • 40% loans returned
  • 60% promised to pay
  • 45% reduction in OpEx

Click here to learn more about Gnani.ai’s voicebot services.