Customer Service Automation

Why Should Companies Consider Automating CSAT Surveys & Feedback Gathering

Whether a company develops products or provides services, delivery times are speeding up. In this age of competition, not only should customers get their purchases on time, but the customer service experience must also be seamless. This is where the transformational nature of artificial intelligence can be leveraged to drive growth.

Customer satisfaction surveys and feedback are vital aspects of building better products and anticipating customers’ wants and needs to stay ahead of the curve. The traditional ways of gathering customer opinion include while AI-based solutions include voice assistants and in-app surveys etc.

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News & Announcements

The Power of a Million Voice Interactions a Day – A New Feather in Cap

Automating customer interactions at scale for various use cases across industries can be a difficult technical problem to solve. Especially, when you are building customized AI/ML-based voice-bot solutions for multiple languages, dialects, and use cases.

Gnani.ai is thrilled to announce that we have consistently automated over a million customer voice call interactions every day over the last few weeks. Yes, you have read it right! One million voice calls between our conversational AI bots and customers without ‘zero’ human agents involved.

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Contact Center Automation, Conversational AI

Cloud Marketplaces: Transforming Buyers’ Experience and Accelerating Cloud Adoption

Over the years, the demand for hosting cloud-based products on cloud marketplaces has increased dramatically. Many CXOs have turned to cloud marketplaces to buy and implement advanced technology solutions. According to Jay McBain, Forrester’s principal analyst of channel, partnerships, and ecosystems, 73% of B2B buyers report that buying through eCommerce, web direct, or marketplace is very convenient.

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Customer Service Automation

Technology in Banking: How AI Can Help Prevent NPAs| Gnani

The Role of Artificial Intelligence in Preventing Non-Performing Assets in Banking

Have you ever wondered or asked someone, why do banks become bankrupt if they are the institutions that get the highest deposits of money more than any other industry? Even while adhering to compliance and tons of rules and regulations in lending money, you might wonder why they still have a hard time while recovering money back from the borrowers? As per Federal Reserve Board, there was about $4.225 trillion in total outstanding consumer credit during last February 2020.

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Customer Service Automation

Conversational AI – The Change Agent for Lead Gen Strategy in 2021

Lead gen is necessary to turn a potential customer into a loyal customer. Every CMO knows that! 

A good lead gen strategy will reap long-term profit immensely. You know failing at your lead gen strategy will never let the world know how unique your brand is and will never bring new customers. 

 And probably the pain of not converting even after putting tons of money into your marketing and sales efforts. But thanks to the digital transformation uprisings, things are changing gradually!

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Voice Biometrics
Contact Center Automation, Voice Biometrics, Voice Technology

Voice Biometrics: A Strong Defense Against Data Breach|Gnani

Securing Customer Data with Voice Biometrics: Keeping the Bad Guys at Bay

A year ago, organizations across the globe were reluctant and sulked about the idea of work from home; but now the COVID-19 pandemic has made everyone adapt to a work from home lifestyle. Along the same vein, every organization is moving towards everything that’s “contactless.” From banks to telecom to corporates, everybody wants a secure channel of communication, digital transactions, and business conversations without worrying about privacy and security breach. Today, Voice biometrics technology provides both contactless and frictionless authentication mediums for IVR call verification, secure remote logins, govt agencies, contact centers, and telecom companies. With the help of anti-spoofing layering, these new-age biometrics channels detect synthetic voice speech and create fraud defense within a few seconds of a call.

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AI voicebot
Artificial Intelligence, Conversational AI, Research Papers, Voice Technology

The Power of Real-Life Chatbots & Voicebots| Gnani

Why is it important for your Voicebot & Chatbot to sound Real & Human?

“Pay attention! Solve all your problems with conversational AI voicebots. Never miss any opportunity to understand what benefits voicebots solutions can bring to your business”.

Or maybe this one could be a better starting line, “Why is it important to have a voicebot for your business? Let’s learn together!”

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