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Written by Nikitha PrabhuMay 16, 2025 Ever wondered how much your business loses without multilingual support? Let’s dive into the hidden costs of ignoring language diversity and discover why a robust Multilingual Support System is essential to speak your customers’ language. History of multilingual Support System The roots of multilingual support systems can be traced back
Written by Shivam SaxenaMay 15, 2025 Rethinking Risk and Experience with Voice AI in Financial Services The financial services industry is at a turning point. Traditional risk management, compliance, and customer service models are no longer sufficient in the face of escalating fraud threats, evolving regulations, and rising customer expectations. Enter Agentic AI and voice AI
Written by Nikitha PrabhuMay 14, 2025 Curious how Inya.ai transforms every customer interaction with AI-powered analytics? Let’s explore how intelligent agents deliver personalized, real-time insights that make conversations smarter, faster, and more human. Dive in to discover the future of customer engagement. History of AI-Powered Analytics The journey of Inya.ai in AI-powered analytics for customer interaction
Written by Nikitha PrabhuMay 14, 2025 Curious about what off-the-shelf AI tools can really do—and where they fall short? Let’s explore the practical possibilities and real-world limits of these ready-made AI solutions. You’ll learn exactly when to plug them in and when to look for something more custom. History of Off-the-Shelf AI Tools Off-the-shelf AI tools
Written by Nikitha PrabhuMay 14, 2025 Let’s rewind a decade. Back when IVRs ruled the world, customer service sounded something like this. This marks a key moment in the History of Automation, where systems started to evolve, paving the way for smarter solutions. Press 1 for English. Press 2 for frustration. The dream was automation —
Written by Nikitha PrabhuMay 14, 2025 AI-Driven Agent Performance: Boosting Productivity, Efficiency, and Satisfaction. As businesses continue to evolve, leveraging AI to enhance customer service operations has become a strategic necessity. While AI tools have long been touted for their ability to improve customer experience and reduce costs, our latest analysis with an existing customer revealed
Written by Shivam SaxenaMay 14, 2025 Introduction: A Security Crisis in Modern Banking Are your banking transactions truly secure in today’s hyperconnected world? As cyber criminals deploy increasingly sophisticated tactics to breach financial systems, traditional security measures like PINs, passwords, and security questions have become alarmingly vulnerable. According to a 2023 report by Symantec, financial institutions
Written by Vaishakh KPMay 14, 2025 Let’s Explore How Leading Teams Are Harnessing Agentic AI to Transform and Scale Revenue Operations. Discover the strategies driving faster growth, smarter forecasting, and seamless cross-team collaboration with AI in revenue operation. Agentic AI: Transforming the Evolution of Revenue Operations The evolution of revenue operations (RevOps) has closely tied to
Written by Shivam SaxenaMay 14, 2025 Introduction Have you ever found yourself frustrated by language barriers when trying to access banking services remotely? In today’s globalized world, customers expect seamless banking experiences regardless of their geographical location or the language they speak. Yet, many financial institutions still struggle to provide truly multilingual customer support that feels
Written by Vaishakh KPMay 13, 2025 Unlock the secrets to building smarter AI agents—discover when to use templates, prompts, or builders to craft intelligent, personalized, and efficient digital assistants that elevate your business workflows and customer experiences, all while seamlessly integrating AI Workflow Automation. History of AI Agents AI agents began as simple rule-based systems. Early
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