customer service challenges
Conversational AI, Customer Service Automation

Why Conversational AI in Your Customer Service Matter in 2022

Written by Girish KarthikMay 19, 2022

Only the best customer support can survive in an era of changing customer preferences, omnichannel support systems, and fierce competition. That said, it’s neither easy nor straightforward. One slip in handling a customer can cause a trickle-down impact on business. One unhappy customer can reach many others and pull revenues down. Research shows that 91% of customers with a poor customer service experience leave without warning. Customer support is neither a backend job nor is it only about answering questions. It is anything and everything a Brand does to meet and beat its customers’ expectations.

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ecommerce customer service statistics
Conversational AI, Customer Service Automation

E-Commerce Customer Service Statistics for 2022

Written by Girish KarthikMay 11, 2022

The biggest leverage you can have against your competitor is to go big on customer support. That is one aspect of running a business that most founders get wrong. No wonder 86% of professionals expect to compete based on customer service. Given the way how brands operate their support department, your customers will flock to you if you offer them the type of service that they don’t get anywhere else.

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building faq using omnichannel analytics
Omnichannel Analytics

FAQ + Omnichannel Analytics: A Perfect Recipe For Healthier Customer Relationships

Written by Girish KarthikMay 3, 2022

If customers find you and make a purchase quickly, they’re likely to come back for more. The buying process begins way before an actual purchase is made. It typically starts with a need and then a lookout for the perfect match. Sometimes, customers don’t even realize what they need or want until they discover something. When they do, you’ll want to make their experience even better.

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conversational ai in telecom customer service
Conversational AI

Simplifying Customer Service in Telecom with Conversational AI

Written by Girish KarthikApril 29, 2022

Staying connected is a non-negotiable need of people today, and the Telecom industry is at the forefront of delivering it. This industry is going through a massive change as new technologies such as 5G, IoT, and cloud computing emerge. In a market where customers are particularly demanding, telecom companies must deliver smooth and above par customer service to stay competitive in 2022. Easier said than done.

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multichannel vs omnichannel customer service
Conversational AI, Customer Service Automation

Multichannel Vs Omnichannel Customer Service – What Businesses Must Know

Written by Girish KarthikMarch 21, 2022

Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter is the best option to treat your customers.

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customer service automation tools
Conversational AI, Customer Service Automation

Customer Service Automation Tools That Enhance Customer and Employee Experience

Written by Girish KarthikMarch 15, 2022

Automation has stopped being a scary word as emerging technologies improve efficiency and create new roles where people make more satisfying contributions. It is the answer to the long-persistent problems of keeping customers engaged and happy. Many customer service automation tools can enhance customer experience, promoting retention and brand loyalty.

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dealing unhappy customers with conversational AI
Conversational AI, Customer Service Automation

Dealing With Unhappy Customers Effectively Using Conversational AI

Written by Girish KarthikJanuary 24, 2022

Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with unhappy customers can be challenging. AI Voice Bots are a handy solution to this challenge.

Organizations can leverage conversational AI in customer service to eliminate long wait times and improve inventory management and process control for better results. AI can nurture fruitful customer experiences and turn a heated debate into a smooth conversation, avoiding bottlenecks and stress.

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reduce customer waiting time with conversational ai
Business Hacks, Conversational AI

4 Key Strategies to Reduce Customer Waiting Time With Conversational AI

Written by Girish KarthikDecember 16, 2021

If there is one thing that customers unanimously agree on, it is that they hate waiting on calls or queues. Reducing customer waiting time is one of the most effective ways to improve satisfaction levels.

Artificial intelligence provides the most effective interventions to reduce waiting time. The integration of conversational AI into the customer pipeline and post-sales process can significantly cut operational costs and improve the availability of agents manifold. Customers are amenable to waiting up to 13 minutes to get critical issues resolved, and a brand’s human talent should be allocated to these precious minutes only when needed.

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