conversational ai faq bots featured image
Artificial Intelligence, Conversational AI

Provide Fast and High-Quality Customer Service with Conversational AI FAQ Bots

Offering great customer service is likely to make 89% of your customers return for a second purchase. However, maintaining such a system requires the agents to remain sharp and enthusiastic. Answering repetitive queries is one of the most draining activities that customer service representatives wish they could avoid.

So, how can you continue to deliver fast, responsive, and welcoming customer experiences, consistently? By using conversational AI FAQ bots to relieve human agents from answering tedious queries!

Demand for Interactive and Personalized Engagement

As there is a lot of competition in most market segments, there are multiple options for customers who want the best. Today, they expect real-time, personalized omnichannel engagement, and that can be hard for human agents to deliver. With more new customers, it is difficult to assign specific representatives to field repeat queries, while pulling up the entire databases of similar cases.

Read More
How to Use Omnichannel Analytics to Optimize Customer Service featured image
Omnichannel Analytics

How to Use Omnichannel Analytics to Optimize Customer Service

Technology has significantly boosted customer services and lowered brand-to-consumer response times.

Technology has propelled customer service by speeding up communications, driving convenience, maintaining self-serve options, and enabling targeted marketing campaigns.

Customers have become more technologically aware, and thus, they favor digital channels that reduce the need for live agents. Devising an omnichannel strategy is vital to stay afloat amidst the increasing competition.

Turbulences in Traditional Customer Experience

To quantify customer experience, companies must develop a consolidated view of the customer as he/she interacts with them across various channels over time.

Read More
conversational ai in contact centers featured image
Contact Center Automation, Conversational AI

How Conversational AI Is Transforming Contact Centers

Contact Centers have already been the focal point of rapid automation, and the COVID-19 pandemic has only accelerated this transformation. The pace at which Conversational AI is developing has us wondering about the multi-fold benefits it brings to the table across functions.

As per a Research And Markets report, the global market for AI technologies in contact centers is set to grow at a CAGR of 22.6% for the forecast year 2019-2024. And given the popularity of voice-based search and virtual customer assistants, it is only a matter of time when AI voice bots become the new normal.

Limitations of Interactive Voice Response (IVR)

Before getting into the rise and popularity of voice bots driven by AI, let’s examine the saturation point that IVR systems have hit, which has limited their potential. Here is a quick round-up:

    • Limited input mechanism
    • Impersonal and mechanized way to address queries
    • Long menus with irrelevant options
    • Scripts can be too long or unnecessarily detailed
    • Evokes frustration
    • Limited scalability
Read More
Conversational AI In Automating Customer Onboarding featured image
Artificial Intelligence, Conversational AI

Conversational AI In Automating Customer Onboarding

Voice recognition technology is gaining ground at an unprecedented rate. Based on a report from Google, 27% of the global online population uses some form of voice technology on their mobile devices. A few years ago, listening to your favorite music meant trudging to your laptop and patiently waiting while YouTube loaded. Today, all you have to say is ‘Alexa play so and so song,’ and you are good to go.

In this digital era, customers have all the power. We live in a real-time, on-demand world, where access to products and services is just a few commands away. That is why onboarding your customer should also be seamless as buying your product.

Onboarding a customer is a well-trodden path that we use very often. Automating customer onboarding with conversational AI offers multiple benefits from both customer experience and cost points of view.

Read More
https://www.gnani.ai/request-demo/
Customer Service Automation

Why Should Brands Add Voicebot Solutions to Inbound Customer Service

Sales of voice-activated smart speakers exceeded 150 million units in 2020, showing that voice-assistance-based customer experience solutions are now firmly entrenched in the consumer space. The natural next step is to offer inbound customer service via intelligent conversational AI assistants like voicebots.

Chatbots are already prevalent with 80% of customers reporting positive interactions. Adding a voice bot to the customer service pipeline ensures 24/7 omnichannel availability. 

A Hubspot survey indicates that 40% of customers don’t care whether they receive assistance from an AI tool or a live agent, as long as their problem is resolved satisfactorily. Using voicebots in inbound customer service improves CX comparable to non-automated services. 

Read More
Customer Service Automation

Technology in Banking: How AI Can Help Prevent NPAs

Have you ever wondered or asked someone, ‘why banks become bankrupt if they are the institutions to get the highest deposits of money more than any other industry? Even while adhering to compliance and tons of rules and regulations in lending money, you might wonder why they still have a hard time while recovering money back from the borrowers? As per Federal Reserve Board, there was about $4.225 trillion in total outstanding consumer credit during last February 2020.

Read More