Conversational AI and Chatbots in Neobanking
Neobanking, a.k.a. challenger banks, emerged from the mounting demand for easy and round-the-clock access to efficient banking processes. With no physical offices & branches, the level of precision, efficiency, and ability to handle load is a deal-breaker. These make Conversational AI and chatbots natural choices for creating the perfect Neo-Banking experience. They successfully enable Neo-Banks to run low-cost, easy-to-use, and digitally accessible services. Think of Neo-Banking and conversational AI like two peas in a pod.