Voice Biometrics
Contact Center Automation, Voice Biometrics, Voice Technology

Stop the Bad Guys from Messing Up with Your Customers’ Data with Voice Biometrics 

Written by Karishma BorkakotyFebruary 17, 2021

A year ago, organizations across the globe were reluctant and sulked about the idea of work from home; but now the COVID-19 pandemic has made everyone adapt to a work from home lifestyle. Along the same vein, every organization is moving towards everything that’s “contactless.” From banks to telecom to corporates, everybody wants a secure channel of communication, digital transactions, and business conversations without worrying about privacy and security breach. Today, Voice biometrics technology provides both contactless and frictionless authentication mediums for IVR call verification, secure remote logins, govt agencies, contact centers, and telecom companies. With the help of anti-spoofing layering, these new-age biometrics channels detect synthetic voice speech and create fraud defense within a few seconds of a call. 

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Voicebots for contact centers
Artificial Intelligence, Contact Center Automation, Conversational AI, Customer Service Automation

Future-Proof Your Contact Center with Conversational AI and IVR

Written by Karishma BorkakotyFebruary 11, 2021

Contact centers have already been the focal point of rapid automation, and the COVID-19 pandemic has only accelerated this transformation. The pace at which conversational AI is developing has us wondering can Conversational AI replace contact center agents?

As per a ResearchAndMarkets report, the global market for AI technologies in contact centers is set to grow at a CAGR of 22.6% for the forecast year 2019-2024. And given the popularity of voice-based search and virtual customer assistants, it is only a matter of time when AI voicebots become the new normal.

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AI voicebot
Artificial Intelligence, Conversational AI, Research Papers, Voice Technology

Why it is important for your Voicebot to sound Real & Human?

Written by Karishma BorkakotyFebruary 3, 2021

“Pay attention! Solve all your problems with conversational AI voicebots. Never miss any opportunity to understand what benefits voicebots solutions can bring to your business”.

Or maybe this one could be a better starting line, “Why is it important to have a voicebot for your business? Let’s learn together!”

Maybe, both lines would not go well with your customers, although they convey the same message.

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Voice technology
Conversational AI, Customer Service Automation, Voice Technology

Voice Technology is going to change the way you onboard new customers!

Written by Karishma BorkakotyJanuary 27, 2021

Voice recognition technology is gaining ground at an unprecedented rate. Based on a report from Google, 27% of the global online population uses some form of voice technology on their mobile devices. A few years ago, listening to your favorite music meant trudging to your laptop and waiting patiently while YouTube loaded. Today, all you have to say is ‘Alexa play so and so song’, and you are good to go!

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Omnichannel analytics
Artificial Intelligence, Omnichannel Analytics

Omnichannel Analytics: The Secret Sauce To Amp Up Customer Service

Written by Karishma BorkakotyJanuary 18, 2021

Technology has significantly boosted customer services and lowered brand-to-consumer response times. It has propelled customer service by speeding up communications, driving convenience, maintaining self-serve options, and enabling targeted marketing campaigns.

Customers have become more technologically aware, and thus, they favor digital channels that reduce the need for live agents. Devising an omnichannel strategy is vital to stay afloat amidst the increasing competition.

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