inbound call strategy with conversational AI
Contact Center Automation, Conversational AI

Fool-proof Inbound Call Strategy With Conversational AI For Better Efficiency & Customer Engagement

Written by Girish KarthikApril 14, 2022

No matter what cutting-edge technology you use and how big a problem you solve through it, it doesn’t cut it to anything unless you’re accessible to your customers. Disqualifying it as an inferior experience, customers don’t think twice before discarding a brand if they can’t access it easily. According to a 2020 LivePerson report, 85% of consumers worldwide like to message with brands. 75% of consumers said they’d spend more with brands that offer messaging.

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conversational ai marketing use cases
Business Hacks, Conversational AI

Here’s How Easily Conversational AI Can UP Your Marketing Game

Written by Girish KarthikApril 11, 2022

Offering a high-quality customer experience can lower the cost of serving customers by up to 33%. 77% of consumers say inefficient customer experiences detract from their quality of life. With the surge of online shopping and digital experiences, consumers are looking for instant answers, and those present at the right time with the right solution gain an advantage. Customers are getting used to such a degree of instant gratification and customization that failure to give them what they’re looking for when looking for it can create an unhealthy dent for an enterprise. Hence, Conversational AI in Marketing is becoming the trend.

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rise in voice commerce and conversational ai
Bot Builder, Conversational AI

Rise in Voice commerce & The Role of Conversational AI in it

Written by Girish KarthikMarch 31, 2022

“Hey Alexa, buy more detergent powder”

That’s mostly it and you’re done shopping! Over the past few years, e-commerce has evolved to be one of the primary modes of shopping. And now, consumers don’t even have to sit and type names to search for products and services. According to the Digital 2021 report, the increases in e-commerce adoption since the start of the COVID-19 pandemic show no signs of abating, even as movement restrictions come and go.

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important-call-center-metrics-to-measure-customer-service
Conversational AI, Omnichannel Analytics

7 Important Call Center Metrics To Measure Your Customer Service

Written by Girish KarthikMarch 23, 2022

Call centers are the voice of customer service for businesses around the globe. There have been incredible improvements in the technology that these centers use. In this article, we are going to look at critical call center metrics to measure your customer service.

Let us look at some highly relevant call center metrics to measure customer service.

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multichannel vs omnichannel customer service
Conversational AI, Customer Service Automation

Multichannel Vs Omnichannel Customer Service – What Businesses Must Know

Written by Girish KarthikMarch 21, 2022

Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter is the best option to treat your customers.

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customer service automation tools
Conversational AI, Customer Service Automation

Customer Service Automation Tools That Enhance Customer and Employee Experience

Written by Girish KarthikMarch 15, 2022

Automation has stopped being a scary word as emerging technologies improve efficiency and create new roles where people make more satisfying contributions. It is the answer to the long-persistent problems of keeping customers engaged and happy. Many customer service automation tools can enhance customer experience, promoting retention and brand loyalty.

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