what is conversational ai and understanding its popularity
Conversational AI

An Overview of Conversational AI- Understanding Its Popularity

In the second half of the 20th century, numerous science fiction movies had talking computers executing voice commands. The characters and computers would engage in natural conversations and the latter carried out complex tasks with minimal instruction.

In 2022, these scenarios are fast turning into reality. Virtual assistants are becoming indispensable for daily life, business processes, and more. Conversational AI is evolving at a fast pace making all these automation scenarios possible.

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conversational AI for enhancing customer experience
Contact Center Automation, Conversational AI

Conversational AI API For Enhancing Customer Experience

As the world of digitalization accelerates its grasp on business and customer service, more and more people are leaning towards a more technically advanced approach. Speed, convenience, and effortlessness are the essential trilogy when it comes to seamless customer experience. This is exactly why the need for businesses to use Cloud networks, virtual assistants, and interactive bots comes in.

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call center virtual assistants
Contact Center Automation, Conversational AI

Call Center Virtual Assistants To Transform The Customer Experience

Customer service is the new frontier of competition in the post-COVID world. Over half the consumers want better customer service with more innovative engagement. Close to 60% of consumers are ready to stop using a brand due to poor customer service.

As a global digital transformation is underway, more companies are looking at contact center AI as an avenue of CX investment. Using virtual assistants in contact centers can help reduce frustrating problems like long call waiting times, blocked calls, call drops while being more affordable than other ways to scale up capacity.

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conversational ai age of customer engagement
Conversational AI

Conversational AI Age Of Customer Engagement – Increasing Retention and Reducing Churn

It is vital for businesses to figure out how to improve customer satisfaction so that no segment of consumers feels slighted. 54% of consumers think that companies have to provide a better customer experience (CX) while over 80% of them want this improvement reflected by increased human interaction. Conversational AI provides a way to accomplish this economically.

There are many parts of the CX pipeline where businesses can add conversational AI for customer engagement. Contact centers, which are expensive but necessary components of the customer support strategy, and CRM integrations experience the greatest benefits. Voice bots are scalable and open new avenues of providing conversational engagement.

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dealing unhappy customers with conversational AI
Conversational AI, Customer Service Automation

Dealing With Unhappy Customers Effectively Using Conversational AI

Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with unhappy customers can be challenging. AI Voice Bots are a handy solution to this challenge.

Organizations can leverage conversational AI in customer service to eliminate long wait times and improve inventory management and process control for better results. AI can nurture fruitful customer experiences and turn a heated debate into a smooth conversation, avoiding bottlenecks and stress.

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conversational ai in marketing
Business Hacks, Conversational AI

Conversational AI Marketing: How Does Conversational AI Work for Marketers

Conversational AI is changing the way customers interact with companies through AI-powered automation techniques that make machines more human-like with every interaction. Instead of calling and waiting on the hotline, most consumers actually prefer direct messaging services while interacting with a company. And for businesses, the biggest win is to provide gratifying customer experiences that turn consumers into brand advocates.

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conversational AI in sales automation
Conversational AI

Conversational AI In Sales Automation— A Hybrid State Of Modern Business

Bots are the new black. They’re taking over our phones, social media feeds, and customer service channels. You can even get them to text you news updates or set reminders about the things that matter most to you.

There are plenty of reasons why you should be using voice bots, more popularly referred to as conversational AI, in your sales automation. They help increase engagement rates, boost user experience, and provide 24/7 support to your customers.

However, despite the vast benefits they promise, how do you know if you’re getting value for money when implementing a bot? This blog will help you understand conversational AI in sales automation.

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conversational ai in ecommerce use cases
Business Hacks, Conversational AI

Conversational AI Bots for E-commerce— Use Cases

After proving extremely instrumental in scientific study, AI is fast infiltrating the eCommerce sector as an indispensable tool. Businesses leverage Conversational AI in eCommerce to obtain deeper analytical insights, develop more precise suggestions for customers, cut operating expenditures, and stay one step ahead in the competition. As technology evolves, an increasing number of organizations are racing to adopt and capitalize on newly available opportunities.

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