automated ticketing system
Conversational AI, Customer Service Automation

AI-Powered Automated Ticketing System & Its Benefits | Gnani

Avatar Written by Gnani MarketingMay 21, 2022

How does an automated ticketing system affect your customer satisfaction scores?

The primary goal of modern business management is customer satisfaction. After all, happy customers bring long-term business, increased credibility, and an advantage against the competition. Adopting an automated ticketing system can be the best decision to achieve this goal. An automated ticketing software plays a pivotal role in helping businesses, from managing high volumes of customer support requests  to ticketing support in a highly optimized fashion for better customer satisfaction. The benefits of an automated ticket resolution system include automated ticket assignment, internal collaboration, instant alerts, customer and agent feedback surveys, AI-powered reports, and more. All in all, an automated ticketing software supports an end-to-end smooth customer interaction and reduced delays which are otherwise inevitable in a manual management process.

Read More
customer service challenges
Conversational AI, Customer Service Automation

Why Conversational AI in Your Customer Service Matter in 2022

Avatar Written by Gnani MarketingMay 19, 2022

Only the best customer support can survive in an era of changing customer preferences, omnichannel support systems, and fierce competition. That said, it’s neither easy nor straightforward. One slip in handling a customer can cause a trickle-down impact on business. One unhappy customer can reach many others and pull revenues down. Research shows that 91% of customers with a poor customer service experience leave without warning. Customer support is neither a backend job nor is it only about answering questions. It is anything and everything a Brand does to meet and beat its customers’ expectations.

Read More
How to create customer survey questions
Business Hacks

8 Key Points To Remember While Creating Customer Survey Questions

Avatar Written by Gnani MarketingMay 17, 2022

The best part about customer surveys is getting feedback from the horse’s mouth. Before online surveys were a thing, you had to distribute paper questionnaires, wait for the respondents to complete them, collect the paper, and sit in the office sorting out the answers. Analyzing the survey takes up the rest of the time.

Thankfully, we have bid goodbye to those times as we have online survey creation tools that let you make one in a few minutes.

Read More
ai integration in CRM
Conversational AI

Make Customer Relationship Management better with Conversational AI in 2022

Avatar Written by Gnani MarketingMay 13, 2022

The business of fighting for buyer attention and sales is probably the most telling on Marketing and Salespeople. They are at the forefront of delivering the level of customized experience that customers expect from Brands. But how?

This question was what led to CRM. A CRM can analyze market data to provide actionable insights that help Brands improve their go-to-market strategies and campaigns. Successful campaigns thus built go a long way in earning customers’ trust and eventually lead to that coveted spot of customer loyalty. With time and digitization, the available amount of data has become a challenge, in a good way, of course.

Read More
ecommerce customer service statistics
Conversational AI, Customer Service Automation

E-Commerce Customer Service Statistics for 2023

Avatar Written by Gnani MarketingMay 11, 2022

Customer Service Statistics to Watch in the E-Commerce Industry

The biggest leverage you can have against your competitor e-commerce company is to go big time on customer support. That is one aspect of running an online or mobile sales and marketing business that most e-commerce companies get wrong. No wonder 86% of professionals expect to compete based on customer service or online support. Given the way e-commerce website brands operate their support departments, your customers will flock to you in time if your company offers them the type of help and service that they don’t get anywhere else online.

Read More
building faq using omnichannel analytics
Omnichannel Analytics

FAQ + Omnichannel Analytics: A Perfect Recipe For Healthier Customer Relationships

Avatar Written by Gnani MarketingMay 3, 2022

If customers find you and make a purchase quickly, they’re likely to come back for more. The buying process begins way before an actual purchase is made. It typically starts with a need and then a lookout for the perfect match. Sometimes, customers don’t even realize what they need or want until they discover something. When they do, you’ll want to make their experience even better.

Read More
conversational ai in telecom customer service
Conversational AI

Simplifying Customer Service in Telecom with Conversational AI

Avatar Written by Gnani MarketingApril 29, 2022

Staying connected is a non-negotiable need of people today, and the Telecom industry is at the forefront of delivering it. This industry is going through a massive change as new technologies such as 5G, IoT, and cloud computing emerge. In a market where customers are particularly demanding, telecom companies must deliver smooth and above par customer service to stay competitive in 2022. Easier said than done.

Read More
future of customer engagement
Conversational AI

Here’s how Conversational AI Amplifies Customer Engagement Across Industries

Avatar Written by Gnani MarketingApril 26, 2022

Having a great product or service is no longer enough for the customer. The global pandemic has led to a seismic change in people’s expectations of brands and purchase behavior. The proof is in the pudding:

Read More
digital banking customer experience trends
Banking and Insurance, Conversational AI

Trends in Digital Banking CX & The Future Of Digital Banking With Voice AI

Avatar Written by Gnani MarketingApril 22, 2022

As the pandemic fades into public memory, the impact it leaves in terms of the adoption of digital banking is lasting. By 2026, half the global population will be using digital banking. The newer generations of customers are very comfortable with AI and apps. With many new models introduced by non-traditional entrants to the financial sector, banks have stiff competition and must adopt some customer experience trends.

Read More
conversational ai reduce banking operational cost
Banking and Insurance, Conversational AI

How Conversational AI Can Reduce Banking Operational Costs & Improve Customer-centric Service

Avatar Written by Gnani MarketingApril 20, 2022

Banks are under more pressure than ever due to increasing competition, higher customer expectations, and new challenges posed by the changing economic order. They have to remake themselves to stay relevant and competitive. Therefore, banks look for ways to manage costs optimally. Digital transformation has brought new avenues to reduce banking operational costs while improving service delivery and making it more consumer-centric.

Read More