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Written by Girish KarthikFebruary 8, 2022 Covid-19 has changed the way we do business. Businesses are forced to come up with innovative ways to provide better service as the competition is too fierce, and there are many issues that plague them already.
In this article, we are going to look at customer service trends, which we feel will hog the limelight in 2022.
Written by Girish KarthikFebruary 7, 2022 Businesses only care about their bottom line; everything else is an add-on; that’s the hard truth. But the pandemic has forced them to think beyond that, albeit it’s for their survival. The impact that the pandemic has had on businesses is unimaginable. It has forced them to think about bettering how they interact with their customers.
Written by Girish KarthikJanuary 31, 2022 In the second half of the 20th century, numerous science fiction movies had talking computers executing voice commands. The characters and computers would engage in natural conversations and the latter carried out complex tasks with minimal instruction.
In 2022, these scenarios are fast turning into reality. Virtual assistants are becoming indispensable for daily life, business processes, and more. Conversational AI is evolving at a fast pace making all these automation scenarios possible.
Written by Girish KarthikJanuary 27, 2022 As the world of digitalization accelerates its grasp on business and customer service, more and more people are leaning towards a more technically advanced approach. Speed, convenience, and effortlessness are the essential trilogy when it comes to seamless customer experience. This is exactly why the need for businesses to use Cloud networks, virtual assistants, and interactive bots comes in.
Written by Girish KarthikJanuary 26, 2022 Customer service is the new frontier of competition in the post-COVID world. Over half the consumers want better customer service with more innovative engagement. Close to 60% of consumers are ready to stop using a brand due to poor customer service.
As a global digital transformation is underway, more companies are looking at contact center AI as an avenue of CX investment. Using virtual assistants in contact centers can help reduce frustrating problems like long call waiting times, blocked calls, call drops while being more affordable than other ways to scale up capacity.
Written by Girish KarthikJanuary 25, 2022 Businesses need to figure out how to improve customer satisfaction so that no segment of consumers feels slighted. 54% of consumers think that companies have to provide a better customer experience (CX), while over 80% of them want this improvement reflected by increased human interaction and conversations. Conversational AI provides a way to accomplish this support economically.
Written by Girish KarthikJanuary 24, 2022 Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with unhappy customers can be challenging. AI Voice Bots are a handy solution to this challenge.
Organizations can leverage conversational AI in customer service to eliminate long wait times and improve inventory management and process control for better results. AI can nurture fruitful customer experiences and turn a heated debate into a smooth conversation, avoiding bottlenecks and stress.
Written by Gnani MarketingJanuary 20, 2022 We’re happy to announce Gnani.ai has been selected as one of India’s top emerging & innovative software product companies in the NASSCOM Emerge50 Awards 2021 (Enterprise category).
Written by Girish KarthikJanuary 18, 2022 Conversational AI is changing the way customers interact with companies through AI-powered automation techniques that make machines more human-like with every interaction. Instead of calling and waiting on the hotline, most consumers actually prefer direct messaging services while interacting with a company. And for businesses, the biggest win is to provide gratifying customer experiences that turn consumers into brand advocates.
Written by Girish KarthikJanuary 13, 2022 “There are plenty of reasons why you should be using conversational AI in sales automations, especially for the inbound sales calls.”
Bots are the new black. They’re taking over our phones, social media feeds, and customer service channels. You can even get them to text you news updates or set reminders about the things that matter most to you.
