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Written by Gnani MarketingSeptember 8, 2023 In today’s rapidly evolving digital landscape, marketing professionals are continually seeking innovative ways to gain a competitive edge. One such innovation that has taken the marketing world by storm is generative artificial intelligence (AI). This groundbreaking technology has revolutionized marketing practices, from content creation to customer engagement and data-driven decision
Written by Gnani MarketingSeptember 8, 2023 In today’s fast-paced digital environment, integrating generative artificial intelligence into agent assistance software is changing the way companies interact with their customers. This blog looks at the world of generative artificial intelligence, agent assistance software, and their profound impact on customer service. What is Generative AI? Generative AI, short for
Written by Gnani MarketingSeptember 7, 2023 Customer service is the cornerstone of business success in today’s world. Efficient, responsive, and personalized customer support can make a brand from the ground up. While inefficient and slow customer service may result in the complete breakdown of a business. With the advent of generative AI-powered software, customer service automation
Written by Saptarshi SarkarSeptember 1, 2023 Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,
Written by Saptarshi SarkarAugust 29, 2023 The potential for change offered by artificial intelligence (AI) is significantly influencing the way fraud detection is carried out today. The integration of voice authentication with AI stands out among the many applications because it fortifies the defense against fraud. The confluence of AI and voice authentication, along with its
Written by Saptarshi SarkarAugust 28, 2023 The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors. How Voice Chatbots Work Voice chatbots
Written by Saptarshi SarkarAugust 25, 2023 By now, you must have definitely come across a blog or a newspaper article or a social media post that says artificial intelligence (AI) is going to take away our jobs. As the popularity of AI boomed, the fear of losing jobs loomed large on people across sectors and industries.
Written by Saptarshi SarkarAugust 24, 2023 The incorporation of artificial intelligence (AI) has given rise to creative solutions that expedite processes and improve user experiences in today’s fast changing digital ecosystem. The use of voicebots for customer interactions is one such revolutionary invention. These AI-powered virtual assistants are revolutionizing the way we use technology and have
Written by Saptarshi SarkarAugust 23, 2023 Natural Language Understanding (NLU), a subset of Natural Language Processing (NLP), aims to close the communication gap between humans and computers. In essence, NLU gives computers the ability to understand the meaning, context, and intent of words and phrases in addition to simply recognizing them. By enabling computers to comprehend
Written by Saptarshi SarkarAugust 22, 2023 The voice characteristics of every individual depend on the anatomy of their throat. Voice biometrics utilizes these speaker-specific voice features to authenticate users. If you are wondering how passive voice biometrics works, read on. Passive Voice Biometrics: The Workings In passive voice biometrics, the user is authenticated seamlessly in the
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