A no-code/low-code chatbot is a ready-to-use computer program that provides support by automating tasks for you. You don’t have to create it yourself because there is a platform, a no-code bot builder, providing an interactive interface to your customers with visual elements that lets you drag and drop the features you want. Choosing a no-code voice bot builder platform gives you a lot of control over bot customization channels.
It is a smart solution for companies that don’t have or don’t want to use their resources to make chatbots from scratch. The low-code approach is becoming popular because it lets non-technical developers without expertise create software applications to meet their needs. Customers with little or no knowledge of coding can use these intuitive interfaces to make mobile apps, websites, and more.
What is a low-code/no-code bot builder platform?
The low-code/no-code approach does make it possible for just about anyone to create their app, design, product, or even website. The best part is that the building blocks of the applications are already coded and exist in a programming environment mediated by graphical interface channels. There is a small difference between the two support systems, though.
Low-code platforms are best targeted towards developers who can do some minimal coding to adapt elements as per the needs, while no-code bots are better suited to business users who don’t want to code anything. It is based more on intuitive visual interfaces and templates with drag-and-drop functionality.
The advent of low-code or no-code in bot building is simplifying the development of different types of AI agents. Conversational bot builder platforms allow you to create various types of voice bots or chatbots and train them to deliver customised conversations to your customers. Crucial features of quality no-code bot builder platforms are:
- Numerous templates: There should be many pre-designed templates that users can easily customise and deploy. It should also offer the best analytics capabilities to support your customers.
- Integration: The bots designed should be possible to integrate with your CRM software, email platforms, web pages, phone lines, social media, and other channels.
- Adaptability: You should be able to get yourself to adapt the code to come up with unique customizations to get them to meet your business needs.
- AI, ML, NLP capabilities: Having a no-code/low-code bot builder with these capabilities makes it easy to improve and train the bots over time. The bot must be able to have more natural and human-like conversations.
The benefits of using a low-code/no-code bot builder platform
Businesses undergoing rapid digital transformation, especially in labour-intensive areas like customer service, operations, etc., need support solutions that can be rapidly deployed but also customised. An AI low-code bot-building platform is versatile and suitable for a range of industries and channels. For instance, Gnani.ai’s assist365™ has over 50 pre-built templates suitable for diverse brands in sectors like banking, insurance, health care, etc.
The voicebot or chatbot helps them handle customer problems at scale. AI low-code bot building cuts down the turnaround time in these situations; it can take as low as just 5 minutes to get you into live deployment.
How does a low-code/no-code bot builder platform help grow your business?
It speeds up the delivery of business products to market by people who lack the resources to refine the development of chatbots. It reduces the need to hire specialists in programming languages since the basic support workflows get already coded. The application development proceeds fast to go live. The best specialist support can be sought for complex customizations.
Low/No-code solutions make it possible for anyone to make a chatbot and go live, and therefore, they greatly reduce development costs involved to create many variations. For brands serving multi-lingual markets, transliteration capacity, as with Gnani.ai’s assist365™, may reduce the need for support specialists who can manually type in each target language.
When using such a platform, you have to incorporate necessary security measures and get compliance. But you can live monitor your modifications and easily replicate the innovative ones. They can be easily integrated across channels, even by lay users. assist365™ has 20+ integration options.
What is the use of virtual assistants in no-code/low-code chatbot platforms?
Virtual assistants improve productivity and reduce the operational costs of the business. They are ready to go live and scalable. assist365™ is designed to be easy to use for “Citizen Campaign Managers” without any specialised technical know-how.
The best innovation it offers is the ability to include documents and images in conversations with customers on your website. The NLP and ML capabilities combined with the ease of accessing chat and voice logs provide a rich source of data for drawing insights to improve support processes before going live.
The future of AI low-code or no-code chatbot builders
Gartner expects that by 2024, 65% of website and app development will involve the use of no-code chatbot support channels and platforms. Agility and speed are necessary to stay ahead of the competition, and reliance on AI low-code chatbot builders will grow as conversational AI chatbots become more indispensable to live businesses.
Frequently Asked Questions
What is a conversational AI platform?
Conversational artificial intelligence (AI) is a group of technologies that connect humans and the best computer platforms using natural language processing and live machine learning support channels.
How much does it cost to build chatbots? What does a chatbot cost?
There are several different chatbot options that you can integrate in your website, depending on your business needs. Starting from scratch and developing a chatbot internally can cost over $300,000. Even if you use a prefabricated chatbot framework, you’re still looking at a price tag that could close in on $40,000.
How long does it take to build an AI chatbot?
Depending on the complexity of the project you want to make or the function you want to automate and the option you pick to develop a bot, the time it takes to build a chatbot for your company and get it live on your website might range at best from a few hours to two or three weeks.
What is the difference between chatbots and conversational AI?
Conversational AI is all about the tools and programming that allow computers to mimic and carry out conversational experiences with customers through an app or a website. A chatbot is a program that can (but doesn’t always) make use of conversational AI. It’s the program that communicates with a customer.