Semantic Analysis v/s Syntactic Analysis in NLP
Artificial Intelligence, Bot Builder, Conversational AI, Voice Technology

Semantic Analysis v/s Syntactic Analysis in NLP

Semantic Analysis and Syntactic Analysis are two essential elements of NLP. Learn how these two benefit the advances in deep learning and AI. Understanding Natural Language Processing Natural Language Processing or NLP is a branch of computer science that deals with analyzing spoken and written language. Advances in NLP have

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Artificial Intelligence, Banking and Insurance, Conversational AI, Customer Service Automation

Conversational AI for Neobanking: New Age Banking Leading to New Age Customer Problems

Using Conversational AI and Chatbots to Transform the Neobanking Experience Neobanking, a.k.a. challenger banks emerged from the mounting demand for easy and round-the-clock access to efficient banking processes. With no physical offices & branches, the level of precision, efficiency, and ability to handle load is a deal-breaker. These make Conversational

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Artificial Intelligence, Conversational AI, Healthcare

Conversational AI in Healthcare: 5 Use Cases That Are Transforming The Industry

The Novel Coronavirus (SARS-CoV2) outbreak in early 2020 became a cause for concern across the healthcare sector. The increased load on medical establishments coupled with the growing shortage of clinical and administrative staff cost the United States healthcare industry a whopping USD 20 Billion per month. By the end of

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Artificial Intelligence, Conversational AI

Provide Fast and High-Quality Customer Service with Conversational AI FAQ Bots

Offering great customer service is likely to make 89% of your customers return for a second purchase. However, maintaining such a system requires the agents to remain sharp and enthusiastic. Answering repetitive queries is one of the most draining activities that customer service representatives wish they could avoid. So, how

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Artificial Intelligence, Contact Center Automation, Omnichannel Analytics

How AI In Call Center QC Dramatically Improve Call Quality

Contact center support is the keystone of a great customer experience. It is the one factor that 96% of customers swear influences purchase decisions. To run a successful contact center, it is vital to monitor the calls for quality assurance purposes. Streamlining call center QC processes with AI-powered tools and

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