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Written by Anirban SenguptaDecember 27, 2022 Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. But what if there was an automated bot that could do all this for them? That’s exactly what customer support agent bots aim to do.
Written by Girish KarthikMay 21, 2022 The primary goal of modern business management is customer satisfaction. After all, happy customers bring long-term business, increased credibility, and an advantage against the competition. Adopting an automated ticketing system can be the best decision to achieve this goal. An automated ticketing software plays a pivotal role in helping businesses, from managing high volumes of customer support requests to ticketing support in a highly optimized fashion for better customer satisfaction. The benefits of an automated ticket resolution system include automated ticket assignment, internal collaboration, instant alerts, customer and agent feedback surveys, AI-powered reports, and more. All in all, an automated ticketing software supports an end-to-end smooth customer interaction and reduced delays which are otherwise inevitable in a manual management process.
Written by Girish KarthikMarch 21, 2022 Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter is the best option to treat your customers.
Written by Girish KarthikFebruary 16, 2022 Consumers have higher expectations for customer support than ever before because some brands provide stellar services on that front. Having become used to the convenience of omnichannel customer support availability, users expect the same standard everywhere. This post will look at some of the best customer support brands.
Written by Girish KarthikJanuary 24, 2022 Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with unhappy customers can be challenging. AI Voice Bots are a handy solution to this challenge.
Organizations can leverage conversational AI in customer service to eliminate long wait times and improve inventory management and process control for better results. AI can nurture fruitful customer experiences and turn a heated debate into a smooth conversation, avoiding bottlenecks and stress.
Written by Girish KarthikOctober 22, 2021 Acquiring new customers is certainly alluring. However, to maximize revenue, you must make your existing customers keep coming back. Many businesses forget to focus on the fact that the real business value lies in customer retention, not just customer acquisition. In fact, nearly 44% of organizations give importance to customer acquisition, whereas only 18% of businesses focus on customer retention.
One of the biggest benefits of customer retention is earning customer loyalty. A loyal customer refers a brand to their friends and family, which in turn amplifies a brand’s marketing and reduces the business expenses on customer acquisition.
Written by Girish KarthikSeptember 29, 2021 AI and Machine Learning technologies have already become an integral part of modern-day businesses. Apart from transforming business and operational models, AI technologies are also being utilized to enhance employee productivity and optimize outcomes.
A Snaplogic survey conducted among 4,000 UK and US workers recently revealed that 81% of employees believe that AI improves their overall productivity at work.
Gone are the days when AI tools were met with skepticism because they were thought to be replacing manpower with machines. Thanks to widespread digital disruption, employees are getting more accustomed to AI and are realizing how helpful it can be to have AI assistance in the workplace.
Written by Girish KarthikSeptember 21, 2021 Artificial intelligence is transforming how companies operate. All the industries are now making use of artificial intelligence. Different industries are now thriving on the utilities of artificial intelligence. Several elements of artificial intelligence can be used to optimize processes and improve efficiencies. Conversational AI is one such aspect of artificial intelligence that is working wonders.
Conversational AI has made communication easy and accessible for companies. It is a technology that is used to communicate information to the end-user in a natural human-like way. It can also enable a transparent flow of information between systems and people in an organization.
According to a report published by MIT Technology Review, nearly 90% of those interviewed said they had seen measurable gains in complaint resolution speed, and over 80% said AI had improved call volume processing. Measurable increases in service delivery, customer happiness, and contact centre performance were also reported by 80% of respondents.
Written by Girish KarthikAugust 27, 2021 Offering great customer service is likely to make 89% of your customers return for a second purchase. However, maintaining such a system requires the agents to remain sharp and enthusiastic. Answering repetitive queries is one of the most draining activities that customer service representatives wish they could avoid.
So, how can you continue to deliver fast, responsive, and welcoming customer experiences, consistently? By using conversational AI FAQ bots to relieve human agents from answering tedious queries!
As there is a lot of competition in most market segments, there are multiple options for customers who want the best. Today, they expect real-time, personalized omnichannel engagement, and that can be hard for human agents to deliver. With more new customers, it is difficult to assign specific representatives to field repeat queries, while pulling up the entire databases of similar cases.
Written by Girish KarthikAugust 10, 2021 Technology has significantly boosted customer services and lowered brand-to-consumer response times.
Technology has propelled customer service by speeding up communications, driving convenience, maintaining self-serve options, and enabling targeted marketing campaigns.
Customers have become more technologically aware, and thus, they favor digital channels that reduce the need for live agents. Devising an omnichannel strategy is vital to stay afloat amidst the increasing competition.
To quantify customer experience, companies must develop a consolidated view of the customer as he/she interacts with them across various channels over time.
